Customer Support Advisor

About The Role

Job Title : Customer Support Advisor

Location : Remote based in Portugal

Terms : Permanent Contract / Full-Time 40h weekly

Salary : Annual Gross Euros (inclusive of Holidays Allowances)

Schedule : Monday to Friday – 9h00 to 17h30

ABOUT THE ROLE

We are looking for a Customer Support Advisor to join the team. This is a permanent work from home position based in Portugal.

The right candidate will be supporting our partner Keary's. This is an exciting opportunity for someone to support our partner who enjoys multitasking in a fast-paced environment, the autonomy to make decisions and the opportunity to be part of a growing team.

WHAT YOU'LL BE DOING

• Dealing with inbound calls,outbound calls and emails from existing and potential new customers (Minor and Major car service bookings, general enquiries, and amending service appointments).
• Conducting Outbound calls on a daily basis to customers who have an overdue service, and encouraging them to book in on the call.
• Managing your own day-to-day performance by ensuring that Inbound calls and emails and any other future channels are answered in line with SLA targets.
• Liaising with key personnel regarding any potential sale cases.
• Keeping up to date on all car services / promotions / manufacturer requirements.
• Identifying and booking any other business opportunities with customers (i.e. warranty checks, recalls etc).
• Delivering and meeting quality targets across all media channels.
• Adhering and working towards key KPI's that will be set / agreed as part of your role.
• Developing collaborative, positive working relationships with customers and internal teams.
• Ability to remain up to date on all processes and identify areas of improvement

Your profile

ABOUT YOU :

Why us?

WHAT YOU GET IN RETURN :

OUR RECRUITMENT PROCESS

About us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies.

Founded in 2020 by Aidan and Hilary O'Shea, to disrupt the traditional "big city, big building" BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.

Otonomee is better for People, Partners and the Planet – it's a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.

Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow