Integration Support Engineer

About WelvaartOn a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor. With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.
We are looking for a professional to join the application support team, with a special focus on the analysis, maintenance, and evolution of API integrations between internal and external systems. This role is ideal for those who enjoy solving technical problems, collaborating with development teams, and ensuring the reliability of applications in a production environment.
Role
Ticket management and customer communication via email, ensuring effective technical support.
Making requests for information and tests through Postman, using XML and JSON formats.
Error analysis and technical troubleshooting in system integrations.
Recording and tracking tickets on the Salesforce platform.
Collaboration with internal teams to resolve incidents and continuously improve processes.
We are looking for
Previous experience in technical or application support (level 2).
Solid knowledge of APIs and data formats (XML, JSON).
Familiarity with Postman for testing and validating API calls.
Ability to analyze logs and error messages.
Experience with ticketing platforms, preferably Salesforce.
Good written communication skills and customer focus.
What you can discover with us?
Be part of a tech start-up
Different scopes of project in different sectors
Structure of fairness and equity salary (Consultant Profile)
Training & Certification
Career Path management
More than 30 Partnerships
Welvaart Ambassador Program
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