Customer Advisor for Fashion Brand – French Speaker - Lisbon

Do you want to represent a well-known fashion brand while working in a multicultural environment in Lisbon? Join an international team and provide high-quality customer support while gaining valuable career experience abroad.

Your responsibilities and impact as a Customer Care Advisor will be :

Managing all incoming customer queries in a service-oriented environment

Responding to enterprise clients via phone and email

Gathering information from customers to resolve issues and provide technical troubleshooting when needed

Supporting clients with product-related inquiries and maintaining long-term relationships

Recording and updating all required information in the CRM system to ensure accurate follow-up

Skills, qualifications and interests you need to succeed in this role :

EU citizenship or valid work permit for Portugal is mandatory

Native level of French with fluency in English

Minimum of 6 months previous experience in Customer Service or Technical Support is preferred

Good technical skills and interest in learning more

Strong written and verbal communication abilities

Ability to remain professional under pressure and resolve issues effectively

Team player with a proactive attitude and problem-solving mindset

Customer-focused with enthusiasm for quality service delivery

What’s in it for you?

Working hours : Monday to Friday, rotating shifts from 8 : 30 am to 7 pm

Salary package :

€830 gross / month x 14 months

Up to €100 monthly performance bonus

Additional performance bonus of up to €100 for sales

Meal vouchers worth €7.23 per workday

Reimbursement of some transportation costs

Private health and dental insurance after 6 months

Relocation support for international candidates :

Reimbursement of up to €400 for initial flight after 4 months

4 months of accommodation in a shared flat provided (rental fee to pay)

Additional perks :

Fully paid training and professional development

Career growth opportunities within the company

Chance to collaborate with globally recognized fashion brands

Work in a fast-paced, multicultural, and international environment

Your Future Company

Founded by two French entrepreneurs in 2000, this company has become a leading international Customer Experience Specialist with over 50,000 employees worldwide. From its hub in Lisbon, it provides customer support for some of the world’s most progressive and innovative brands, including leaders in the fashion industry.