Italian and English Customer Support Advisor (remote withinPortugal only)

Key Responsibilities : Customer Interaction : Handle

incoming user requests via telephone, email, and chat. Log call

details into case management systems and provide responses and

resolutions within SLA to customers. Customer Satisfaction : Aim for

the highest Customer Satisfaction Survey scores by actively

updating customers on status and resolution progress. Their

happiness is our happiness. Customer Service : Deliver high-caliber

customer service for post-sales requests including delivery,

warranties, and refunds. Sales Support : Provide inbound sales

support and promote products to increase revenue while ensuring the

highest level of customer satisfaction. Sales Goals : Achieve sales

goals set on a quarterly basis while providing an excellent

customer experience. Order Management : Log and follow up on orders

or requests, capturing all required data elements in CRM as

mandated by clients, policies, and products. Candidate Profile :

Excellent communication skills coupled with empathy and team spirit

Tech-savvy Previous experience in Customer Service (preferable)

Previous experience in sales is a plus Availability to work on

rotational shifts Salary Conditions Base salary +Performance bonus

gross) Meal allowance : 7,23 per workday (paid in meal card)

Transportation allowance Health insurance : Since day 1 upon monthly

payment - Free after 6 months of contract Schedule : Monday till

Saturday (including bank holidays) : 08 : 00 to 19 : 00 (Rotational

shifts) Days Off : Sunday + 1 rotational day Type of contract : 6

months with the possibility of renewal Languages : Fluent in Italian

C2 and strong B2 English