Head of Care

WHO IS AGICAP?

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest growing scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap is part of the FT120, rewarding the most promising startups in France. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe.

With our newest addition in Lisbon, opened in April 2023, we aim to build an international hub that represents all our markets. This hub will foster collaboration and innovation among Agicapians, focusing on our key business departments : Sales and Customer Success. We started with 5 employees and aim to grow to nearly 100 Agicapians by 2025. This hub is crucial for leading Agicap's growth journey, and we encourage all Agicapians to share their ideas on how we can make it a success.

Agicap allows CEOs and Finance teams of Mid-Market companies to efficiently manage and forecast their cash flow. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points - Our innovative platform streamlines supplier payments and enhances cash collection processes, enabling businesses to thrive in a competitive landscape.

Our ambition is to become the global financial management solution for Mid-Market companies worldwide.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Home page

Customer Stories

Life at Agicap

Our Values

Headcount Growth : July 2019 : 10

July 2020 : ~50

July 2021 : ~200

July 2024 : +500

Join Agicap on its path to Unicorn status.

Your Mission :

As Head of Care, you will be responsible for the Customer Care department (Support / Customer Service) at Agicap. Your main mission will be to guarantee an exceptional customer experience, ensure user satisfaction and loyalty, and make Care a lever for operational excellence and differentiation, supporting team members on an ambitious career path within Agicap.

Define the overall Customer Care strategy :

• Develop and implement the Customer Care strategy in line with the company's vision, with a strong focus on improving customer experience and satisfaction, while structuring an organization adapted to an international context.

Implementation and monitoring of Cares KPIs :

Management and development of international and multi-site teams :

Structuring and optimization of support operations :

Management of escalations and complex issues :

Cross-functional collaboration :

Monitoring and continuous improvement

️ What we are looking for :

Why join us ?

What we offer :

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