Assistant Front Office Manager - Hotel Dreams Madeira Resort & Spa (Portugal)

At Hyatt, “We care for people so they can be their best.” This is reflected in our core values: Empathy, Integrity, Respect, Experimentation, and Wellbeing.Joiningus means becoming part of the growing Hyatt family, with over 1,150 hotels in more than 70 countries, and recognized as a Great Place to Work. Being part of Hyatt means always having thespaceto be yourself. We are passionateaboutdiversity, equity, and inclusion. Our global teams are a vibrantmosaicof cultures, ethnicities, genders, ages, abilities, and identities.

Consideryournextcareermove as anAssistant Front Office Manager at our 5-star hotel in Madeira (Dreams Madeira Resort & Spa Marina).

Yourmainmissionwill be:Tosupporttheoperationalexcellenceofthe Front Office departmentbycoordinating and supervisingtheteam’sdailyactivities, ensuringexceptionalguestservice, efficientmanagementofcheck-in and check-out processes, and the implementation of high-quality standards to deliver memorable experiences from arrival to departure.

Yourmainresponsibilitieswillinclude:

• Ensure adherence to quality expectations and standards
• Run and collaborate with the entire Front-Office team, including reception, concierge service and reservations
• Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
• Identify talents, lead, train and build team spirit in a huge team
• Monitor the quality
• Address guests’ service needs and deal with specific customer requests
• Develop and maintain positive working relationships with other departments and colleagues
• Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests

Whatyou’llloveaboutus:

• Competitive compensationpackage, above local marketaverage
• Mealbenefitsprovidedthrough a mealcard
• Free on-site parkingforemployeeconvenience
• Opportunitiesfor personal and professionaldevelopment, withaccesstocontinuous training and real growthprospectswithinthe Hyatt group
• Dynamic, inclusive, and collaborativeworkenvironment, wheretalent, initiative, and teamwork are trulyvalued

What weexpectfromyou:

• Strongorganizational, communication, and planningskills
• Proactivity, dynamism, multitasking ability, and good time management
• Honesty, integrity, and a highsenseofresponsibility
• Passion for hospitality and proven experience of at least 2 years in a similar role
• Customer-orientated attitude and in-depth knowledge of customer service
• Proficiency in speaking and writing in Portuguese & English, basic German and/or French is a plus
• Careful presentation
• Proactive, with a sense of initiative and teamwork
• Sense of responsibility and autonomy
• Excellent communication and people skills
• Solid knowledge of MS Office, especially Excel
• Knowledge in operational systems