You will be responsible for converting leads into Virtual or Physical surveys and then into sales by assessing all move requirements. You will be targeted on converting leads into tangible business. Sales enquiries include web leads, email leads, lead generators and phone enquiries. Cooperate with sales and operational team members to ensure a smooth coordination of the leads.
1. Respond to consumer leads within a set time frame (<1 hour)
2. Contact customers and collect necessary information, evaluate and probe business opportunities and to use one of the companies preferred providers or technology applications to conduct surveys
3. Arrange follow up appointments within a set time
4. Establish and maintain a strong relationship with the customer
5. Use the preferred virtual survey tool to evaluate customers inventory
6. All virtual surveys are booked through our preferred technology partners on 100% of opportunities, a physical survey will only be organized through a 3rd party if deemed too complicated or high value
7. Ensure the data accuracy and timely update of sales lead progress in the companies CRM system
8. Determine the customers’ needs and have the responsibility to match these needs with the company’s service capabilities
9. Make follow up calls to customers on moves and feedback results
10. Ensure customer is reassured, understands the move process and custom formalities
11. Follow up frequently with the customer to meet service expectations
12. Look to upsell other services that the company offers
13. You will be expected to achieve a minimum conversion target from lead to opportunity
14. Attend to any duties and assume any responsibility as directed as and when required by management.
Requirements
Preferred qualification for this role:
• A self-starter, with sense of urgency in driving to reach goals
• Able to work in a fast-paced environment and meet tight deadlines
• An assertive person with good interpersonal skills, both written and on the phone
• A team player who will go the extra mile to secure business
• An excellent customer service attitude
• Possess customer service or tele-sales experience, ideally in the logistics/mobility industry
• You must be positive, flexible, willing to learn, and constantly push yourself to succeed • Demonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.
• Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.
• Proficient in use of Microsoft Office applications
• Good English, both written and oral, additional language skills are a plus. Measurement Criteria & KPI’s
• Lead to Opportunity conversion ratio 52.5%
• Virtual Survey 100% of opportunities through our technology applications
• Leads in suspect <1 business day – Tuesday to Friday
• Leads in suspect <3 days – Monday • Leads past due date – Never
• Leads past expected move date – Never
• All calls to be logged through company CRM
• Not contacted leads must always have a future task assigned
Italian - Front Desk Sales and Video Surveyor - Lisbon, Portugal • Lisbon, Lisbon, PT
A leading video content company is seeking a Video Content Analyst in Lisbon.This full-time role requires native or near-native German proficiency and a B2 level of English.Responsibilities include... Mostre mais
Workster is partnering with a leading international customer experience provider to recruit an Italian Client Advisor for a dynamic Lisbon-based team.In this role, you will deliver high-quality cli... Mostre mais
If you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media... Mostre mais
Nomadify is hiring German-speaking Content Moderators for a major international video streaming platform in Portugal.You will analyze and moderate video content, ensuring compliance with community ... Mostre mais
CB Talents SP is hiring an Italian-speaking Tech Customer Advisor to join our on-site team in Lisbon, Portugal.The role requires you to support technology customers in Italian, with English profici... Mostre mais
A leading company in Lisbon is looking for a Multilingual Content Moderator to support their social media management efforts.In this role, you will review and manage various types of content while ... Mostre mais
Record Outfit Videos from Home – (Portugal Participants Only).Record Outfit Videos from Home – (Portugal Participants Only).We invite Portugal-based participants to participate in a unique video co... Mostre mais
Join our international team and shape the online experience!.Italian-speaking Video Content Reviewer.If you have an eye for detail, a strong sense of responsibility, and want to make the digital wo... Mostre mais
SummitLab in Lisbon is hiring a skilled Senior Level Developer to design and develop software solutions for clients.This full-time position offers a monthly salary of $1100 along with accommodation... Mostre mais
About the job Content Moderator (Italian Speaker).Content Moderator (Italian Speaker) Location:.Lisbon, Portugal Employment Type:.Base salary + benefits About the Role.Italian-speaking Content Mode... Mostre mais
Video Content Analyst (VCA) – German Speaker in Lisbon Language:.Monday to Friday | 9:00 AM – 6:00 PM.We are looking for German-speaking Video Content Analysts to join a dynamic team supporting a l... Mostre mais
ApexBuild Solutions in Almada, Portugal, is seeking a highly skilled Senior Level Developer to join our team on a part-time basis.The successful candidate will be responsible for designing, coding,... Mostre mais
Senior Product Manager - OTT Live & On-Demand Video Platform.Senior Product Manager - OTT Live & On-Demand Video Platform.Be among the first 25 applicants Get AI-powered advice on this job and more... Mostre mais
Concentrix is hiring an Inbound Sales Advisor in Lisbon, Portugal.This remote position focuses on providing exceptional customer service and sales support for a leading tech brand.Candidates should... Mostre mais
A dynamic global organization is seeking an Italian-speaking Video Content Reviewer in Lisbon.The role involves evaluating user-reported video content, ensuring compliance with community guidelines... Mostre mais
Workster is currently hiring English-speaking professionals for international sales opportunities in Lisbon.Manage B2B clients and agency partners.Prospect and contact new advertisers.Support onboa... Mostre mais
About the job Italian Content Moderator Lisbon (Porto Salvo) Job Opportunity: Italian Content Moderator Lisbon (Porto Salvo).Location: Onsite in Lisbon (Porto Salvo, Portugal).Language Requirement:... Mostre mais
We are seeking dedicated Video Content Analysts fluent in Italian or French to join our dynamic teams in Lisbon and Porto.Relocation support is provided from Day 1, including accommodation assistan... Mostre mais
Do you want to contribute to an outstanding customer representative service? Are you.Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Y... Mostre mais
A leading content moderation company in Lisbon is seeking an Italian-speaking Content Moderator.In this full-time role, you will ensure online content complies with guidelines, focusing on quality ... Mostre mais
