Type of position
Full-time position
Key languages
Fluent Dutch and English (B2)
Sector
Customer Service / Technical support
About our Client
Are you a passionate for Customer Service? Would you like to work for the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak native Dutch and you would like to work in Lisbon, reach out to us!
The Offer
· Assist customer by the telephone, emails and chat
· Offer technical assistance on the platform
· Apply the correct escalation process when necessary
· Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
· Identify, study and propose the best solution to help the customer
· Provide good customer service, making sure the customer is always happy once the interaction is finished
· Gather all relevant information into the system and always make sure you deliver a high level of service
Requirements
· Excellent communication skills in Dutch and intermediate level in English
· Experience in technical troubleshooting is a plus
· Genuine care giver with a problem solver mind
· Able to multi-task, proactive and good with time management
· Comfortable with phone calls, email writing and social media
Benefits
· Salary package with performance bonuses
· Permanent contract with 3 month trial period
· Apartment Room provided.
· Relocation flight reimbursement after 6 months
· Initial training, and continuous learning opportunities
The Process
1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!
(Dutch) Technical Advisor for Search Engine Company • Lisbon
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