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Customer Support SpecialistCross Border Talents • Porto, Portugal
Customer Support Specialist

Customer Support Specialist

Cross Border Talents • Porto, Portugal
Há 13 horas
Tipo de trabalho
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About the Role

We are recruiting on behalf of a leading global customer experience company for an Italian & English Customer Service Specialist based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Key Responsibilities

  • Serve as the primary point of contact for Italian-speaking customers via phone, email, and chat.
  • Provide accurate and timely support to customer inquiries with professionalism and empathy.
  • Manage and document customer interactions in the system.
  • Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Requirements

  • Language Proficiency: Native or high fluency in Italian, alongside strong English communication skills (B2+).
  • Work Model: Readiness to work On-site in Lisbon, Portugal.
  • Working Hours: Availability to work rotational shifts Monday to Friday (between 07:30 AM and 08:00 PM).
  • Schedule: Weekends Off (Saturday & Sunday).
  • Soft Skills: Excellent active listening, communication, and problem-solving skills.

What We Offer

  • Competitive fixed monthly base salary.
  • Monthly performance-based bonus scheme.
  • Fixed weekends off for a great work-life balance.
  • Comprehensive onboarding and training program.
  • Multicultural workplace in one of Europe's most vibrant capital cities.

How to Apply

Please send your CV or get in touch directly via email at mohammad.alireza@cbtalents.org

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Customer Support Specialist • Porto, Portugal

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