Talent.com
Cross Border Talents
Dutch Customer Specialist - LisbonCross Border Talents • Lisbon, Lisbon, PT
Dutch Customer Specialist - Lisbon

Dutch Customer Specialist - Lisbon

Cross Border Talents • Lisbon, Lisbon, PT
Há +30 dias
Tipo de trabalho
  • Quick Apply
Descrição do cargo

Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include* :


  • Attend customer calls, emails, chat.
  • Attend customer requests such as :
  • Request for a price quotation.
  • Checking product availability for a certain point in time.
  • Checking order status.
  • Request for information about account status and outstanding payments.
  • Request an account statement, a copy of an invoice or delivery document.
  • Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry.
  • Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
  • Report out daily performance and update all performance logs.

Requirements

Soft Skills

  • Excellent communication abilities.
  • Good listening and comprehension abilities.
  • Ability to effectively communicate, probe and understand customer issues and provide first call resolution.
  • Good interpersonal and issue resolution skills.
  • Strong collaboration and coordination skills.

Qualification and Experience

  • Graduate/Masters in any discipline. Preferable : Graduate/Masters in Finance or accounting.
  • 3-4 Years of relevant experience.
  • Required Language Thresholds
    • Dutch: (Minimum C1 or Native-Level Fluency).
    • English: (B2-Independent User Level).

Domain Experience

  • Having Knowledge on O2C.
  • Having experience in Invoice management , Order Management, Collections and Dispute resolution.
  • Having experience in handling customer calls/O2C Helpdesk/emails .
  • Having good exposure on Helpdesk metrics.

Technical Application

  • Experience with SAP (including invoicing, contracts, workflows).
  • Preferable: Seibel CRM.
  • Good MS Office skills.

Benefits

  • Competitive Salary
  • Career Progression Opportunities.
  • Well rounded Health and Life Insurance Packages.
  • On-site gym: includes indoor pool access, fitness classes, and a football pitch.
  • Staff Canteen with varied food options and river-facing balcony seating.
  • Temporary work from home solution - Equipment provided

*more opportunities available within the same organization (Order Processing Specialist, Contract Administrator, Team Leader for Supply Chain services and more)

Criar um alerta de emprego para esta pesquisa

Dutch Customer Specialist - Lisbon • Lisbon, Lisbon, PT

Empregos similares

Dutch Customer Support Specialist — Lisbon, Remote - €1.100 - €1.359 A Month - Remote

E-Commerce PlatformMoscavide E Portela, Portuguese Republic, PT

Customer Support Specialist fluent in Dutch for an e-commerce platform in Lisbon, assisting customers with orders and acting as a contact for sellers.Relocation assistance provided. Mostre mais

 • Divulgado

Dutch-Speaking Customer Support Specialist - Lisbon

Work InternationalLisbon, Portuguese Republic, PT

Join a forward-thinking company as a Dutch-speaking Customer Support Agent for a leading online video platform.This role offers you the opportunity to be part of a multicultural team in Lisbon, pro... Mostre mais

 • Divulgado

Customer Delight (Dutch Speakers) - Lisbon

SpeakitLisbon, Portuguese Republic, PT

Are you a Dutch speaker looking for a new job opportunity abroad in sunny Portugal? Would you like to kick off your career in the Customer Support industry representing a well-known and respected i... Mostre mais

 • Divulgado

Dutch-Speaking Customer Support In Lisbon — Growth & Perks

Global People SphereLisbon, Portuguese Republic, PT

A leading global company seeks a Dutch-Speaking Customer Support Specialist to join their energetic team in Lisbon.The role involves providing top-notch customer service via phone, email, and chat,... Mostre mais

 • Divulgado

Dutch-Speaking Customer Support Specialist — Porto (Hybrid) - €1.100 A Month

Global Customer Service CompanyMoscavide E Portela, Portuguese Republic, PT

Seeking a Dutch-speaking customer support specialist for a hybrid role in Porto, Portugal, offering a monthly salary of €1100, a welcome bonus, and accommodation/meal allowances.Requires 24/7 rotat... Mostre mais

 • Divulgado

Dutch Speaker Customer Advisors - Portugal Based

INTELCIALisbon, Portuguese Republic, PT

As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their goals and core missions.We are currently looking for Dutch and English Speaker ... Mostre mais

 • Divulgado

Dutch Customer Advisor - Lisbon, Portugal

Sitel Corp.Lisbon, Portuguese Republic, PT

Social network you want to login/join with: Dutch Customer Advisor - Lisbon, Portugal, Lisbon.Lisbon, Portugal Job Category:.Other - EU work permit required:.Yes col-narrow-right Job Reference:.Dut... Mostre mais

 • Divulgado

Dutch O2c Specialist — On-Site Porto (Relocation) - €1.300 A Month

Global finance operations firmMoscavide E Portela, Portuguese Republic, PT

Order to Cash Specialist needed in Porto to manage invoicing, accounts receivable, and customer communication.Requires Dutch language skills and a bachelor's degree in a related field. Mostre mais

 • Divulgado

Dutch-Speaking Cs Specialist – Hybrid Lisbon Role - €18.000 - €23.000 A Year

Leading online marketplaceMoscavide E Portela, Portuguese Republic, PT

Seeking a Dutch-speaking Customer Service Specialist in Lisbon to engage customers, solve queries, and mediate disputes via multiple channels.Offers a permanent contract, salary, and health insurance. Mostre mais

 • Divulgado

Dutch-Speaking Customer Care Pro - Lisbon On-Site - €1.100 A Month

Customer service solutions providerMoscavide E Portela, Portuguese Republic, PT

Seeking a Dutch-speaking Customer Service Specialist in Lisbon to assist customers via multiple channels, ensuring a positive experience.Requires fluent Dutch and good English. Mostre mais

 • Divulgado

Dutch Customer Support Agent - Lisbon

KultureTalent - Global TalentLisbon, Portuguese Republic, PT

About the job Dutch Customer Support Agent - Lisbon.RESPONSABILITIES: Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inq... Mostre mais

 • Divulgado

Dutch Customer Support Agent - Lisbon Relocation & Growth

Work InternationalLisbon, Portuguese Republic, PT

An exciting opportunity awaits in sunny Lisbon, where you can join a dynamic Customer Care team.This role as a Customer Support Agent involves addressing customer inquiries through various channels... Mostre mais

 • Divulgado

Lisbon-Based Dutch-Speaking Customer Support Specialist

ambicareersLisbon, Portuguese Republic, PT

Catawiki in Lisbon is seeking a Dutch-speaking CS Specialist to delight buyers and sellers by resolving disputes and handling queries across chat, email, phone and social channels.You will mediate ... Mostre mais

 • Divulgado

Dutch-Speaking Customer Support - Lisbon (On-Site) - €1.100 A Month

Customer Service Outsourcing CompanyMoscavide E Portela, Portuguese Republic, PT

Seeking a Dutch-speaking Customer Service Specialist for an on-site role in Lisbon, providing support via multiple channels, resolving inquiries, and ensuring customer satisfaction.Requires 6 month... Mostre mais

 • Divulgado

Dutch Customer Success Specialist - Lisbon

speakitLisbon, Portuguese Republic, PT

Work fully remote and kickstart your career with top global brands! Join our client's multicultural team and help businesses thrive by providing expert guidance.You'll support clients through calls... Mostre mais

 • Divulgado

Dutch Customer Delight - Lisbon

speakitLisbon, Portuguese Republic, PT

Are you a Dutch speaker looking for a new job opportunity abroad in sunny Portugal? Would you like to kick off your career in the Customer Support industry representing a well-known and respected i... Mostre mais

 • Divulgado

Dutch & English Customer Support Specialist – Lisbon

CB Talents SPLisbon, Portuguese Republic, PT

CB Talents SP is looking for a Customer Service professional to join their team in Lisbon, Portugal.In this on-site role, you will provide essential support to customers using your Dutch and Englis... Mostre mais

 • Divulgado

Dutch-Speaking Customer Experience Pro — Lisbon

Global People SphereLisbon, Portuguese Republic, PT

A leading customer experience company is seeking a Customer Experience Specialist in Lisbon.The role involves supporting Dutch-speaking customers via email, chat, and phone, ensuring seamless and p... Mostre mais

 • Divulgado

Lisbon Dutch-Speaking Customer Support Pro - €1.100 A Month

Global Insurance ProviderMoscavide E Portela, Portuguese Republic, PT

Seeking a Dutch-speaking Customer Support Specialist in Lisbon to assist Dutch clients with inquiries, policies, and claims for a global insurance provider.Requires Dutch and English fluency. Mostre mais

 • Divulgado

Dutch-Speaking Cs Specialist – Hybrid Lisbon Role

ambi.careersLisbon, Portuguese Republic, PT

A leading online marketplace in Lisbon is seeking a Customer Service Specialist who speaks Dutch to engage customers and solve queries.This role requires strong communication, analytical skills, an... Mostre mais