Job Summary:
We are seeking a bilingual Customer Support Representative fluent in Danish and English to join our customer service team. In this role, you will serve as the first point of contact for our Danish- and English-speaking customers, providing high-quality support via email, chat, and phone. The ideal candidate is empathetic, solution-oriented, and passionate about helping others.
Key Responsibilities:
Respond to customer inquiries in Danish and English through email, chat, and phone.
Provide accurate, timely, and effective solutions to a variety of customer issues.
Guide users through troubleshooting steps and explain product features clearly.
Document customer interactions and feedback in internal systems.
Escalate complex issues to relevant departments when necessary.
Maintain a high level of professionalism and empathy with customers at all times.
Follow internal procedures and contribute to improving support documentation.
Required Qualifications:
Fluent in Danish and English (both written and spoken).
Experience in a customer service, support, or call center environment is preferred.
Excellent communication, interpersonal, and problem-solving skills.
Ability to multitask and handle a high volume of customer interactions.
Strong attention to detail and ability to work independently.
Basic computer literacy and experience with customer support tools (e.g., Zendesk, Salesforce, Freshdesk) is a plus.
Preferred Skills:
Familiarity with CRM systems and ticketing platforms.
Experience supporting SaaS, e-commerce, or digital platforms is an advantage.
A proactive, can-do attitude and willingness to learn.
What We Offer:
Competitive salary and benefits.
Flexible working hours
A multicultural, collaborative, and supportive team environment.
Opportunities for growth and development within the company.
Regular team-building activities and recognition for excellent performance.
Customer Support Representative for Danish and English Speaker • Lisbon, Portugal
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