Lissabon
Solliciteer direct
Jouw rol
Het verlenen van klantenservice in een internationale omgeving. Dit houdt onder meer in dat je hulp biedt, vragen beantwoordt en informatie verstrekt aan klanten.
Ons aanbod
Werklocatie: Lissabon – een van de beste en zonnigste plekken in Europa om te wonen;
Volledige verhuisondersteuning (vliegticket naar Portugal, gratis accommodatie in een van onze gedeelde appartementen);
Eén vlucht per jaar naar je thuisland (binnen Europa);
Zorgverzekering vanaf dag één in het bedrijf;
Doorlopende certificering en opleidingsmogelijkheden;
Refer a Friend-programma met aantrekkelijke incentives;
Gratis medische afspraken op kantoor, sport- en maatschappelijke activiteiten, geweldige interne feesten, festivals, workshops en nog veel meer.
Verantwoordelijkheden
Verantwoordelijk voor klantvragen binnen een gezette tijdspanne;
Door middel van troubleshooting klantvragen beantwoorden;
Identificeren van mogelijke escalaties en deze volgens de correcte procedure uitvoeren;
Samenwerken met backoffice en andere afdelingen om een gerichte oplossing aan de klant te kunnen bieden.
Jouw profiel
Vloeiend niveau Nederlands en B2-niveau Engels;
Je gaat graag met mensen om en beschikt over uitstekende communicatieve vaardigheden;
Je hebt een internationale mindset;
Je bent beschikbaar voor een relocatie naar Portugal;
Je heb bij voorkeur al ervaring in een callcenter omgeving.
LISSABON - Klantenservice voor bol.com • Alfena, Porto Metropolitan Area
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