Ihre Rolle
Unterstützen Sie Expedia, eins der führenden Online-Reiseportale, in unserem Büro in Lissabon, Portugal. Helfen Sie Reisenden bei der Suche, Planung und Buchung ihres Urlaubs und ermöglichen ein sorgenfreies Reiseerlebnis.
Unser Angebot
· Arbeitsort: Lissabon – einer der besten und sonnigsten Orte zum Leben in Europa;
· Vollständige Umzugsunterstützung (Flugticket nach Portugal, kostenlose Unterkunft in einer unserer Wohngemeinschaften);
· Ein bezahlter Hin- und Rückflug pro Jahr in Ihr Heimatland (innerhalb Europas);
· Krankenversicherung ab dem ersten Arbeitstag im Unternehmen;
· Fortlaufende Zertifizierungs- und Schulungsmöglichkeiten;
· Werben Sie einen Freund Programm mit attraktiven Prämien;
· Kostenlose Arzttermine im Bürogebäude, sportliche und soziale Aktivitäten, tolle interne Partys, Festivals, Workshops und vieles mehr.
Ihre Aufgaben
· Inbound Kundenberatung bei Fragen zum Flug, Hotel und Mietwagen sowie anderen Dienstleistungen aus dem Bereich Tourismus;
· Service, falls die Kunden vor oder während ihrer Reise Unterstützung benötigen;
· Verwaltung von Buchungsänderungen, Anpassungen, Reklamationen sowie jeglichen anderen Kundenanliegen;
· Telefonische Buchung von Dienstleistungen (bei eingehenden Kundenanrufen).
Ihr Profil
· Fließende Deutschkenntnisse und ein Englischniveau (minimum B2 hast);
· Leidenschaft für Reisen sowie gute allgemeine Geografiekenntnisse;
· Ausgezeichnete Kommunikationsfähigkeit, Teamgeist und Empathie;
· Kenntnisse in der Tourismusbranche (bevorzugt);
· Erfahrung in der telefonischen Kundenberatung / Call Center (bevorzugt).
Lissabon - Deutschsprachiger Reiseberater für Expedia • Santo Tirso, Porto Metropolitan Area
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