Italian and English Customer Support Advisor (remote withinPortugal only)

Key Responsibilities: Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness. Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds. Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience. Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. Candidate Profile: Excellent communication skills coupled with empathy and team spirit Tech-savvy Previous experience in Customer Service (preferable) Previous experience in sales is a plus Availability to work on rotational shifts Salary Conditions Base salary +Performance bonus (gross) Meal allowance: 7,23 per workday (paid in meal card) Transportation allowance Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts) Days Off: Sunday + 1 rotational day Type of contract: 6 months with the possibility of renewal Languages: Fluent in Italian C2 and strong B2 English