Application Functional Support

Job Description

This role operates within an Application Support Team, with primary responsibility for resolving all production-related issues associated with the Application in support of ALMT (Asset Liability Management & Treasury) operations.

We seek a highly skilled and motivated IT Support Engineer to deliver critical technical and functional support within our ALMT function. The consultant must have a strong understanding of finance, particularly the management of passive assets, bonds, and Forex. The position is to provide support for end-users located on the trading floor for their booking problems and ensure the monitoring of investment deals (Forex, Equity, Money Market & Derivatives).

• Provide frontline support by diagnosing and resolving technical and functional issues related to the application and its ecosystem.
• Collaborate with finance and IT teams to enhance system functionality and user experience.
• Document processes and provide clear instructions for the teams
• Regularly update support documentation and create user guides.
• Incident management (analysis, resolution, communication)

Main Tasks:

• Provide frontline support by diagnosing and resolving technical and functional issues related to the application application and its ecosystem.
• Collaborate with finance and IT teams to enhance system functionality and user experience
• Document processes and provide clear instructions for the teams
• Regularly update support documentation and create user guides
• Incident management (analysis, resolution, communication)

Qualifications

• SQL - Practice
• UNIX - Expert
• Ksh/Bash - Notions
• Dynatrace, Autosys - Notions
• Financial Markets - Transversal Financial Markets - Expert

Soft Skills:

• Communication - oral & written
• Ability to collaborate / Teamwork
• Analytical
• Problem-solving

Additional Information