Eats Support Specialist

About the Role

We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.

What You Will Do

• Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
• Investigate case details to determine the root cause of issues
• Learn and master multiple applications and resources including contact management systems and knowledge bases
• Communicate quickly and effectively to internal and external stakeholders
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends
• Provide feedback to leadership and program teams regarding processes and trends

Basic Qualifications