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Customer Support - German - Lisbon
JUJURLisbonHá +30 dias
Tipo de trabalho
- Quick Apply
Descrição do cargoNative / fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level) Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers Ability to handle stressful situations Previous Contact Centre or Customer Service experience (preferable) Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer) Good and customer-friendly service Curious and persistent in solving issues Organized and can keep a cool head even in stressful situations Working schedule : Monday - Sunday, 24 / 7 rotating shifts Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Position : Customer Support
Location : Lisbon, Portugal
Employment type : Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES :
- Provide support to customers by phone, email, chat and social media channels
- Handle with all questions and inquiries about products and services
- Actively work on the optimization of all processes related to customers
- Closely work with other together with other departments, for example Sales and Marketing
REQUIREMENTS :
BENEFITS :
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German Customer Support Lisbon • Lisbon
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