Irish speaking Customer Support Representative

Job Summary: We are looking for an enthusiastic and customer-oriented Customer Support Representative to support our Irish market. In this role, youll be helping customers in English with product inquiries, technical support, and service-related questions while delivering a high-quality customer experience. Key Responsibilities: Handle inbound calls, emails, and live chats from Irish customers Deliver accurate, professional, and timely solutions to customer queries Assist with orders, payments, product use, account issues, and basic troubleshooting Document customer cases clearly and thoroughly in CRM systems Escalate complex cases to technical or specialist teams as needed Maintain performance metrics such as response time, customer satisfaction, and resolution rate Follow internal policies and contribute to a positive team culture Candidate Profile: Native-level English speaker (preferably Irish) Strong communication and interpersonal skills Previous experience in customer service, tech support, or BPO is a plus Ability to remain calm and professional under pressure Tech-savvy and comfortable with online systems (email, CRM, ticketing tools) Open to shift work, including weekends or holidays if required EU citizenship or legal eligibility to work in the EU What We Offer: Competitive salary with monthly performance bonuses Private health insurance Paid training and onboarding Modern, multicultural workplace Career progression and internal promotion opportunities Work-from-home flexibility (based on project/client)