Customer Support Specialist

About the Role We are recruiting on behalf of a leading global customer experience company for an Italian & English Customer Service Specialist based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment. Key Responsibilities Serve as the primary point of contact for Italian-speaking customers via phone, email, and chat. Provide accurate and timely support to customer inquiries with professionalism and empathy. Manage and document customer interactions in the system. Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction. Requirements Language Proficiency: Native or high fluency in Italian , alongside strong English communication skills (B2+). Work Model: Readiness to work On-site in Lisbon, Portugal . Working Hours: Availability to work rotational shifts Monday to Friday (between 07:30 AM and 08:00 PM) . Schedule: Weekends Off (Saturday & Sunday). Soft Skills: Excellent active listening, communication, and problem-solving skills. What We Offer Competitive fixed monthly base salary. Monthly performance-based bonus scheme. Fixed weekends off for a great work-life balance. Comprehensive onboarding and training program. Multicultural workplace in one of Europe's most vibrant capital cities. How to Apply Please send your CV or get in touch directly via email at mohammad.alireza@cbtalents.org