Danish Customer Support Representative – Full Remote (Based in Braga)

(Full remote – candidates must be based in Braga or Portugal)

Employment Type

Full-time

Job Overview

We are looking for a Danish-speaking Customer Support Representative to join an international support team. You will be responsible for assisting Danish-speaking customers via multiple channels, ensuring a high level of customer satisfaction while working fully remotely.

Responsibilities

Provide high-quality customer support in Danish via phone, email, and chat

Handle customer inquiries, complaints, and technical/basic product questions

Accurately document customer interactions in internal systems

Follow company processes, guidelines, and quality standards

Collaborate with internal teams to resolve complex cases

Maintain a professional, friendly, and customer-focused approach at all times

Requirements

C2 level in Danish (spoken and written)

B2 level in English (for internal communication)

Previous experience in customer support or call center is an advantage

Strong communication and problem-solving skills

Comfortable working with CRM tools and basic IT systems

Reliable internet connection and suitable home-working environment

Must be based in Braga / Portugal

What We Offer

100% remote position

Competitive salary package

Paid training

Stable, long-term opportunity

International and multicultural work environment

Career growth and development opportunities