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Application Functional Support
Application Functional SupportInetum Portugal • Lisbon, Lisbon, Portugal
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Application Functional Support

Application Functional Support

Inetum Portugal • Lisbon, Lisbon, Portugal
Há +30 dias
Descrição do cargo
Job Description

This role operates within an Application Support Team, with primary responsibility for resolving all production-related issues associated with the Application in support of ALMT (Asset Liability Management & Treasury) operations.

We seek a highly skilled and motivated IT Support Engineer to deliver critical technical and functional support within our ALMT function. The consultant must have a strong understanding of finance, particularly the management of passive assets, bonds, and Forex. The position is to provide support for end-users located on the trading floor for their booking problems and ensure the monitoring of investment deals (Forex, Equity, Money Market & Derivatives).

  • Provide frontline support by diagnosing and resolving technical and functional issues related to the application and its ecosystem.
  • Collaborate with finance and IT teams to enhance system functionality and user experience.
  • Document processes and provide clear instructions for the teams
  • Regularly update support documentation and create user guides.
  • Incident management (analysis, resolution, communication)

Main Tasks:

  • Provide frontline support by diagnosing and resolving technical and functional issues related to the application application and its ecosystem.
  • Collaborate with finance and IT teams to enhance system functionality and user experience
  • Document processes and provide clear instructions for the teams
  • Regularly update support documentation and create user guides
  • Incident management (analysis, resolution, communication)

Qualifications

  • SQL - Practice
  • UNIX - Expert
  • Ksh/Bash - Notions
  • Dynatrace, Autosys - Notions
  • Financial Markets - Transversal Financial Markets - Expert

Soft Skills:

  • Communication - oral & written
  • Ability to collaborate / Teamwork
  • Analytical
  • Problem-solving


Additional Information

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Application Functional Support • Lisbon, Lisbon, Portugal

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