Customer Support Representative (Dutch Speaker)

About the Role:

We are looking for a motivated and customer-oriented Dutch-speaking Customer Support Representative to join our growing team. You will be responsible for delivering exceptional service to our Dutch-speaking customers, ensuring a smooth and positive customer experience.

Key Responsibilities

• Provide professional support to Dutch-speaking customers via email, chat, and/or phone

• Resolve customer inquiries efficiently and accurately

• Handle complaints with empathy and problem-solving skills

• Maintain accurate records of customer interactions in the CRM system

• Escalate complex cases to relevant departments when necessary

• Meet KPIs related to response time, resolution rate, and customer satisfaction

• Stay up to date with company products, services, and internal procedures

  Requirements

• fluent level of Dutch (C2)

• Good command of English (B2 or above)

• Previous experience in customer service, contact center, or client support is an advantage

• Strong communication and interpersonal skills

• Problem-solving mindset and ability to work under pressure

• Basic computer literacy and familiarity with CRM systems

• Flexible and team-oriented attitude

  Nice to Have

• Experience in online gaming / fintech / e-commerce / tech support (if relevant to your industry)
• Multilingual abilities

What We Offer

• Competitive salary package

• Performance bonuses

• Relocation support (flight + accommodation assistance if applicable)

• Training and career development opportunities

• International and dynamic work environment

• Health insurance / other benefits (adjust based on company)