Role Overview
We are looking for an IT Specialist with a strong operational focus and execution capability to join the Mercan Properties team.
This role has a direct impact on the business continuity of an organization with 700 users distributed across hotels and different companies within the group.
We are looking for someone who combines:
Strong technical capability
Continuous improvement mindset
High sense of responsibility and ownership.
Key Responsibilities
Provide L1/L2 technical support to users in a Microsoft corporate environment
Ensure stability and performance of the technology landscape (endpoints identity and collaboration)
Support technology operations in a multi-site environment (hotels and offices)
Participate in infrastructure implementation and improvement projects
Execute and automate recurring administrative tasks
Coordinate external partners and oversee technical deliverables
Diagnose and resolve network and authentication incidents
Contribute to technical documentation and improvement of internal processes.
Experience & Requirements
24 years of experience in IT support roles (Infrastructure & Endpoints)
Practical experience in end-user troubleshooting (Windows M365).
Proven experience with:
Entra ID / Azure AD (identity management RBAC Conditional Access)
Microsoft Intune (enrollment policies compliance)
Microsoft 365 (Exchange Online Teams basic SharePoint)
Experience with structured user onboarding/offboarding processes
Experience in environments with multiple entities or locations
Participation in implementation or technology migration projects.
Technical Skills
Automation
PowerShell (intermediate level mandatory)
Python (preferred).
Endpoint & Identity Management
Intune (MDM/MAM)
Entra ID
Experience with RMM tools.
Networking
Strong fundamentals of TCP/IP DNS DHCP VLANs
Structured troubleshooting capability.
ITSM
Experience with platforms such as ServiceNow Jira HaloPSA or similar
Understanding of SLAs and incident management.
Systems
Windows 10/11 (administration)
Basic Linux knowledge
Virtualization fundamentals (preferred).
Behavioral Profile
Strong sense of ownership and accountability
Solution-oriented mindset not just reactive problem solving
Ability to prioritize in a dynamic environment
Strong communication skills with non-technical users
Collaborative spirit and alignment with a culture of transparency.
Nice to Have
Experience in hospitality or 24/7 operational environments
Knowledge of EDR/XDR solutions
Experience with endpoint hardening
Microsoft certifications (MD-102 AZ-104 or similar).
Join us and be part of a dedicated team committed to excellence. Apply now!!
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