Talent.com
Travelport
Customer Support Analyst - LATAM SpanishTravelport • Lisboa, Portugal
Customer Support Analyst - LATAM Spanish

Customer Support Analyst - LATAM Spanish

Travelport • Lisboa, Portugal
Há +30 dias
Descrição do cargo

We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for a Premier Helpdesk Analyst - English/ Spanish ! Search for #Travelport on LinkedIn and hear from our amazing team.

How you’ll make an impact:

We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Your role in action:

  • Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
  • Identify and correctly troubleshoot all problems reported to minimize the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
  • Adhere to resolution/escalation times to minimize the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
  • Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
  • Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.

Could this be you?

  • At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
  • Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.

Discover why our teams love working here:

We’re a diverse and inclusive workforce, representative of the communities and customers we serve. We’re committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.

Where do we start? Our benefits package includes:

Competitive salary, hybrid working model, annual bonus (non-contractual), statutory sick pay, pension contribution and medical + dental insurance. We also offer life and accident insurance as well as transport allowance.

Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn!

Your journey at Travelport starts here- apply now!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

Criar um alerta de emprego para esta pesquisa

Customer Support Analyst - LATAM Spanish • Lisboa, Portugal

Empregos similares

Customer Support Specialist (Spanish) - €892 A Month

REAL Rec SolutionsMoscavide E Portela, Portuguese Republic, PT

Customer Support Specialist needed in Lisbon, Portugal for a digital banking project, requiring Spanish language proficiency and banking experience to handle queries, disputes, and vulnerable custo... Mostre mais

 • Divulgado

Remote It Support Specialist - Spanish & English

FujitsuLisbon, Portuguese Republic, PT

Fujitsu in Portugal is seeking a bilingual helpdesk specialist to provide 1st line support for incidents and requests, working across a small product set.The role covers resolving routine issues an... Mostre mais

 • Divulgado

Support Analyst

We Are METALisbon, Portuguese Republic, PT

Seeking a Support Analyst: Rhino, are you there? At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients.We Are META, you'll have access to a network of national an... Mostre mais

 • Divulgado

Lisbon 24/7 Spanish-Speaking Customer Support Pro

RecruityardLisbon, Portuguese Republic, PT

A dynamic customer support company in Lisbon is seeking Spanish-speaking Customer Support Agents to assist high-value clients in the digital advertising space.You will provide support via chat, ema... Mostre mais

 • Divulgado

Spanish Customer Support- In Lisbon

Francisco CILisbon, Portuguese Republic, PT

Be among the first 25 applicants We are looking for fluent Spanish speakers with a fluent English level, to work in customer support positions.You will be assisting clients of renowned worldwide co... Mostre mais

 • Divulgado

Lisbon-Based Spanish Support Specialist – Growth & Perks

Global People SphereLisbon, Portuguese Republic, PT

A global company in Lisbon is seeking a Spanish-Speaking Customer Support Specialist.In this vibrant, multicultural environment, you will assist international clients through phone, email, and chat... Mostre mais

 • Divulgado

Procurement Support Analyst – French Speaker - $50,000 - $60,000 A Year

QuanteamMoscavide E Portela, Portuguese Republic, PT

The Procurement Support Specialist will manage purchase requests, provide user support, support the rollout of procurement tools, and contribute to process optimization and cross-functional projects. Mostre mais

 • Divulgado

Spanish Customer Support Agent- Lisbon

ST Global Talent ConnectLisbon, Portuguese Republic, PT

Are you always on top of the latest series and movies?.Then join the new magical hub streaming service platform!.We are recruiting Spanish Speakers to work in a magical streaming service platform.O... Mostre mais

 • Divulgado

Spanish E-Commerce Customer Support In Lisbon

BlueView TalentLisbon, Portuguese Republic, PT

Build Your Career in Customer Service – E-Commerce Project!.Join a fast-paced and growing e-commerce environment where customer satisfaction, trust, and service excellence are at the heart of every... Mostre mais

 • Divulgado

Spanish Support Specialist - Lisbon (Relocation Included)

Sitel Corp.Lisbon, Portuguese Republic, PT

A leading customer service company in Lisbon is looking for a Spanish Customer Advisor.In this role, you will resolve customer queries and provide specialized support through various communication ... Mostre mais

 • Divulgado

Spanish-Speaking Customer Support Pro - Lisbon On-Site

ConcentrixLisbon, Portuguese Republic, PT

Concentrix busca un Representante de Atención al Cliente en Lisboa, Portugal.El puesto implica ofrecer apoyo a clientes mediante diversos canales y resolver problemas técnicos relacionados con apli... Mostre mais

 • Divulgado

Quality Analyst - Safety Model Operations - Mexican Spanish (12-Month Fixed-Term Contract)

TikTokLisbon, Portuguese Republic, PT

Quality Analyst - Safety Model Operations - Mexican Spanish (12-Month Fixed-Term Contract).Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Our Trust &... Mostre mais

 • Divulgado

Spanish-Speaking Customer Support Specialist

Global People SphereLisbon, Portuguese Republic, PT

Are you a natural communicator who loves helping people? Do you want to work in a vibrant, multicultural environment where your language skills make a real difference? This is your chance to join a... Mostre mais

 • Divulgado

Application Support Analyst

Multivision ConsultingLisbon, Portuguese Republic, PT

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Multivision Consulting.Your aim will be to offer the highest level of customer care services and sup... Mostre mais

 • Divulgado

Spanish B2b Sales Customer Expert - Lisbon (On-Site)-Relocation Support Avaible' - €1.350 A Month

Lingo-novaLisbon, Portuguese Republic, PT

Operations Customer Expert I – B2B Sales (Spanish speaking)Location:.January (flexible / adjustable).Monday to Friday, 40 hours per week, 08:00 – 17:00.Spanish‑speaking B2B Sales Customer Expert.Co... Mostre mais

 • Divulgado

Customer Support With Spanish In Lisbon

RecruityardLisbon, Portuguese Republic, PT

We are currently looking for Spanish-speaking Customer Support Agents to join a fast-growing team in Lisbon.This is an exciting opportunity to work with leading global brands in the digital adverti... Mostre mais

 • Divulgado

Spanish Customer Support- Lisbon

Rec_MRCLisbon, Portuguese Republic, PT

We are looking for fluent Spanish speakers (C1 min) with a good English level (B2 min) to work in customer support positions.You will be assisting clients of renowned worldwide companies and workin... Mostre mais

 • Divulgado

Senior Banking Support Analyst — Global, Lisbon (Hybrid)

PT2 Misys Spain Sl - Sucursal Em Portugal (Portugal Branch Of Misys Spain Sl)Lisbon, Portuguese Republic, PT

PT2 Misys Spain Sl - Sucursal Em Portugal (Portugal Branch Of Misys Spain Sl) in Lisbon is seeking a Senior Support Analyst to help support a global banking application used by financial institutio... Mostre mais

 • Divulgado

Payment Solutions Specialist – Spanish Market

CBTLisbon, Portuguese Republic, PT

Payment Solutions Specialist – Spanish Market Location: Lisbon, Portugal.Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer i... Mostre mais

 • Divulgado

Customer Support Spanish-Speaking - Remote Role Located In Greece

SIMPLE | LIFE | JOURNEYLisbon, Portuguese Republic, PT

Customer Support Spanish‐Speaking - Remote role located in Greece 5 days ago Be among the first 25 applicants.Get AI‐powered advice on this job and more exclusive features.SIMPLE | LIFE | JOURNEY p... Mostre mais