Customer Support Specialist (German Speaking) Lisbon - Hybrid / Onsite

Role Overview

We are looking for a German-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels

• Answer questions related to subscriptions, billing, and service usage

• Provide basic technical support and troubleshooting

• Offer clear, accurate, and customer-focused solutions

• Ensure customer satisfaction on every interaction

• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native German (C2 level required)

• No previous customer support experience required

• Strong communication and problem-solving skills

• Customer-oriented mindset and ability to work in a fast-paced environment

• Willingness to work rotating shifts and on-site

Compensation & Benefits

• Base Salary: Between €900 - €1100 gross /month (paid over 14 salaries)

• Performance Bonus: Between 100€ - 150€ per 12 months

• Meal Allowance: €7,63 per working day

• Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.
  

Location

Hybrid / On-site – Lisbon, Portugal

If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Aveiro.