Customer Support Specialist (French Speaking) Porto Onsite

Role Overview

We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels

• Answer questions related to subscriptions, billing, and service usage

• Provide basic technical support and troubleshooting

• Offer clear, accurate, and customer-focused solutions

• Ensure customer satisfaction on every interaction

• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native French (C2 level required)

• No previous customer support experience required

• Strong communication and problem-solving skills

• Customer-oriented mindset and ability to work in a fast-paced environment

• Willingness to work rotating shifts and on-site

Compensation & Benefits

• Base Salary: €930 gross/month (paid over 14 salaries)

• Performance Bonus: €100/month for the first 3 months, then performance-based

• Meal Allowance: €9 per working day

• Health Insurance: Private medical insurance after 4 months

• Transportation Reimbursement: Up to €40/month

Location

On-site – Porto, Portugal

Work Schedule

• Monday to Saturday

• Rotating shifts between 07:00 – 19:00

If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Porto.