Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Porto, 13, PT
HumanIT Digital Consulting is seeking a Technical Solution Manager to lead agile delivery across globally distributed squads.This senior role reports to the CTO and requires deep SDLC knowledge, ar... Mostre mais
Estamos à procura de um Project Manager para se juntar à nossa equipa.Se te consideras uma pessoa flexível e proativa e desejas enfrentar novos desafios profissionais, envia-nos a tua candidatura! ... Mostre mais
A leading digital asset platform is seeking a Product Designer to develop innovative solutions for complex financial products.The role focuses on creating user-centered designs that ensure security... Mostre mais
A health tech company based in Porto is seeking a Mid/Senior Software Developer to join their dynamic team.The role involves full stack development, focusing on data-driven products and healthcare ... Mostre mais
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mostre mais
A technology company is seeking a Project Manager for a short-term project in Porto, Portugal.The role requires a Bachelor's degree in IT, Engineering, or Management and at least 5 years of experie... Mostre mais
DORA Project Manager As a Regulatory Project Manager – DORA, you will coordinate the implementation of the Digital Operational Resilience Act (DORA) across BNP Paribas entities, ensuring regulatory... Mostre mais
Fundraise Up is seeking a Product Manager to join Core Products & Platform, owning an end-to-end domain that drives donation volume and platform reliability.You will define strategy, roadmaps, and ... Mostre mais
Airbot Technology Limited (https://www.Ai/ ) is the worlds leading customer service platform for the airport industry.We have developed a software-as-a-service platform allowing airports to communi... Mostre mais
At IRIUM we want you to always chase your dreams.Here, prepare yourself to conquer your goals, while enjoying the journey.Data Center Technical Support Technician (On-site) We are looking for a Dat... Mostre mais
The aim is to enhance service delivery, improve efficiency, and supportUnilabs' future long-term goals.Thelead onEnd User Servicesis responsible forEndpoint Management.Therole requires the individu... Mostre mais
Brain, apoiamos organizações na transformação dos seus modelos operacionais e tecnológicos, integrando talento especializado em projetos de elevado impacto.Procuramos reforçar uma equipa industrial... Mostre mais
Nitro is seeking an experienced Engineering Manager to lead the engineering team behind the Nitro Automate Platform.You will guide engineers building AI-powered APIs, document automation tooling, a... Mostre mais
A prominent project management firm seeks a Project Manager to oversee the end-to-end operational delivery of complex technical projects in Portugal.The ideal candidate will ensure adherence to saf... Mostre mais
Aubay Portugal is searching for an experienced Project Manager with a focus on IT industrialization.The ideal candidate will possess over 8 years of proven experience, in-depth understanding of sof... Mostre mais
Kodly is looking for an experienced Project Manager to monitor project deliverables and ensure quality control in Porto, Portugal.The ideal candidate will have over 3 years of experience in IT proj... Mostre mais
Role Overview This position is tailored for an analytical and highly organized professional to integrate a Global Governance & Value Office.In this central function, you will be responsible for str... Mostre mais
Xelerate is looking for a leader to manage Software Engineers, Architects, and QA professionals, driving team performance and growth in Porto.The role emphasizes fostering a strong engineering cult... Mostre mais
We're looking for a technical architect who can drive development velocity across a team of 10–15 engineers building cloud-native applications.This is a hybrid role: deep hands-on technical leaders... Mostre mais
At Devoteam, we believe that technology with strong human values can actively drive change for the better.Discover how Tech for People unlocks the future, creating a positive impact on the people a... Mostre mais
