Cross Border Talents is looking for Swedish speakers
to join a great project in Portugal, for one of the most renowned
tech brands! Location : Remote in Portugal Contract : Full-time,
12-month renewable Start Date : several start dates through June and
July About the Brand : Join a global leader in technology and design
a brand known for its innovation, sleek hardware, and exceptional
customer experience. You'll be supporting users of its e-commerce
platform through every step of their order journey. Your Role : As a
Swedish-speaking E-commerce Support Specialist, you will help
customers with everything from order tracking and returns to
payment queries, ensuring a seamless and satisfying shopping
experience. Your main tasks : Handle inquiries related to online
orders : delivery, returns, refunds, and payment issues. Communicate
with customers via phone, email, and chat. Ensure data security in
compliance with GDPR and PCI standards. Escalate complex cases and
follow internal procedures. Collaborate with logistics and
financial teams. You bring : C2-level Swedish and higher and fluent
English (C1). Strong communication and customer service skills.
Detail-oriented mindset and problem-solving attitude. Ability to
work in rotating shifts (07 : 00-24 : 00, Mon-Sun). Prior experience in
customer support or back-office is a plus. EU member state ID or a
valid residence card for Portugal
Remote Swedish-Speaking Online Customer SupportAdvisor • Lisbon, Portugal
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