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Customer Service Specialist – German Speaker (Fraud Investigations) – Lisbon
Customer Service Specialist – German Speaker (Fraud Investigations) – LisbonCross Border Talents • Lisbon, Portugal
Customer Service Specialist – German Speaker (Fraud Investigations) – Lisbon

Customer Service Specialist – German Speaker (Fraud Investigations) – Lisbon

Cross Border Talents • Lisbon, Portugal
Há 11 dias
Descrição do cargo
Customer Service Specialist – German Speaker (Fraud & Investigations) – Lisbon Location: Lisbon, Portugal Start Date: 09 April 2026 Work Model: On-site Employment Type: Full-time Job Overview We are hiring a German-speaking Customer Service Specialist to join a fast-paced e-commerce environment in Lisbon, with a focus on fraud prevention and investigations. In this role, you will analyze customer cases, identify suspicious activities, and support the resolution of fraud-related issues while ensuring high service standards. Key Responsibilities Handle customer inquiries related to account activity and transactions Investigate potential fraud, abuse, or suspicious behavior Gather and analyze data from multiple sources to support investigations Document findings accurately following internal guidelines Resolve cases efficiently while maintaining quality standards Escalate complex or sensitive cases when required Ensure compliance with internal policies and procedures Requirements Native or fluent German (C1–C2 level) Good command of English (B2 or higher) Minimum 2 years of experience in customer service or e-commerce fraud/investigation Experience in fraud, abuse, or cybercrime investigations is a plus Strong analytical and problem-solving skills Detail-oriented with excellent organizational abilities Ability to work with Microsoft Word and Excel Calm and professional approach when handling disputes Proactive mindset with a focus on continuous improvement Ability to work rotational shifts (08:00–23:00, Monday–Sunday) What's Offered Full-time on-site contract in Lisbon Salary: €1100 x14 months + €100 x11 months Welcome bonus: €1,500 Paid training and onboarding Stable and international work environment Career growth opportunities Apply Now If you have experience in customer service or fraud investigation and are ready for a new challenge in Lisbon, apply today.
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Customer Service Specialist – German Speaker (Fraud Investigations) – Lisbon • Lisbon, Portugal

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