Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events?
Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next?
If yes, you're in the right place.
webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally.
Role Overview:
The Contact Center Agent is responsible for handling the department's inbound and outbound calls, including sales and telemarketing calls, and providing customers with the services they are looking for. The agent handles customer complaints and inquiries through all customer service channels, acts as a source of information, collects customer feedback, and enhances customer satisfaction. Agents are also responsible for supporting client merchants and service providers by collecting their feedback and leads, handling their inquiries and complaints.
Key Responsibilities:
Requirements
Languages
Technical Skills
Availability
Contact Center Agent • Lisbon, Lisbon, PT
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