Principal Product Manager, Platform (Viator)

Availabile in 3 locations Product Management 28/04/2025

Availabile in 2 locations Product Management 28/04/2025

Availabile in 4 locations Product Management 28/04/2025

Lisbon, Portugal Product Management 07/05/

About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With over 300,000 travel experiences to explore—including tours, adventures, and niche activities—making lasting memories has never been easier. We offer industry-leading flexibility and last-minute availability, making every day extraordinary. Viator: One app, 300,000+ travel experiences to remember.

Our mission is to connect people with unforgettable experiences worldwide, creating lasting memories and supporting local businesses. Travelers have explored ancient cities, rediscovered hometowns, and conquered fears through activities like ziplining, hot air ballooning, and glacier trekking. They also reconnect with loved ones through shared experiences like wine tastings and walking tours. As the largest marketplace of its kind, Viator provides access to over 300,000 tours, experiences, and activities in nearly every country.

Our global team is based in cities like Singapore, Sydney, Oxford, London, Lisbon, Reykjavik, Boston, and San Francisco. Millions of travelers use our platform to discover experiences ranging from walking tours and wineries to cooking classes and boat trips worldwide.

Viator is seeking a dynamic and experienced Principal Product Manager to join our team!

In this role, you will be crucial in positioning Viator at the center of the Experiences ecosystem. You will help solve industry challenges by building unique capabilities and leveraging an open ecosystem through robust APIs. You will be part of a fun, energetic team where you can make an immediate impact and grow as a product management professional.

Your focus will be on developing capabilities in pricing, booking management, logistics, and inventory management, aiming to create an ecosystem that enables exponential value creation rather than a singular offering for one customer group.

Role Overview

The Principal Product Manager will define, develop, and manage our operator integration product, ensuring seamless connectivity between Viator and reservation systems. This involves strategic planning, roadmap development, cross-functional collaboration, and a deep understanding of API technology and the travel industry.

Responsibilities

• Spearhead the creation and implementation of the product vision and strategy for our operator integrations platform.
• Develop new features or enhance existing products to drive business growth, ensuring scalability and adaptability.
• Collaborate with stakeholders and product leadership to develop business cases for your product.
• Oversee initiatives across core platform areas like pricing, booking, logistics, and inventory management.
• Define and monitor success metrics and KPIs, tracking product performance and making adjustments as needed.
• Manage the product roadmap, prioritizing deliverables to meet business goals.
• Gather and analyze feedback from operators, reservation systems, and stakeholders to identify improvements.
• Partner with engineering, design, marketing, and operations teams to deliver innovative solutions that enhance customer and operator experiences while streamlining processes.
• Stay informed about industry trends, competitive forces, and emerging technologies related to APIs and integrations.

Critical Skills

• Technical understanding of API technologies, RESTful services, and data exchange formats (JSON, XML).
• Proven experience in product management, including strategy, roadmaps, and lifecycle management.
• Excellent stakeholder management, communication, and interpersonal skills.
• Strong analytical skills for data-driven decision-making.
• Problem-solving ability to address complex technical and business challenges.
• Knowledge of the travel industry and reservation systems is a plus.

Must-haves

• Bachelor's degree in Computer Science, Engineering, Business, or related field.
• 7+ years in product management, focusing on API products and integrations.
• Experience working with engineering teams on large-scale API systems, understanding API standards, compatibility, lifecycle, and monitoring.
• Ability to participate in technical discussions, challenge teams, and drive consensus.
• Experience decomposing platform solutions into milestones for rapid value delivery.
• Experience measuring platform impact and adapting strategies accordingly.

Collaborative Work Style

• Curiosity to understand customer needs through data analysis.
• Ability to collaborate across teams, manage requirements, prioritize opportunities, and develop solutions.
• Experience leading cross-functional teams to deliver innovative solutions.
• Effective communication of vision, trade-offs, and timelines to stakeholders.
• High standards, continuous learning, and openness to feedback.

Nice-to-haves

• Experience with software development or coding.
• Experience in two-sided marketplaces.
• Master's degree in a technology or business field.

Perks of Working at Viator

• Competitive compensation with salary and bonuses.
• Remote-friendly work environment with flexible scheduling.
• Charitable donation matching.
• Tuition assistance for career development.
• Annual lifestyle benefit.
• Travel discounts and perks.
• Employee assistance programs and health benefits.

Our Values

• Leadership, curiosity, collaboration, customer focus, continuous improvement, and inclusivity.

If you need accommodations during the application process due to a medical condition or disability, please contact your recruiter or email with your request and include the job requisition number.

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