Talent.com
Joom
Head of CRMJoom • Lisbon, Lisbon, PT
Head of CRM

Head of CRM

Joom • Lisbon, Lisbon, PT
Há +30 dias
Tipo de trabalho
  • Quick Apply
Descrição do cargo

Joom is a platform for shopping from all over the world. Joom helps consumers to make shopping easy and entertaining and provides access to interesting and unique goods from around the world.

Joom is one of the key businesses of Joom Group, an international group of tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom also includes other businesses: JoomPro, the first end-to-end cross-border B2B marketplace, with successful operations in Brazil and plans to expand to other markets; JoomPulse, a data platform that provides analytics and recommendations for marketplace sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

We are looking for an experienced Head of CRM who will own Joom’s CRM strategy and execution while leading a team and promoting joom.com on the international market.

Responsibilities

  • Own Joom's CRM strategy, keeping communications customer-first, insight-led and additive to the overall experience
  • Define how CRM drives engagement, retention and revenue through lifecycle, product and behavioural triggers
  • Balance commercial performance with long-term customer trust and brand engagement
  • Own the weekly sales calendar, maintaining pace while staying responsive to in-week demands
  • Lead and develop a high-performing team
  • Operate as a player-manager, contributing directly while empowering your team to own their work
  • Support our culture by fostering our values: Move Fast, Thrive for Excellence, Innovate, Be Open and Honest and Together We Win

Requirements

  • Proven experience in CRM, lifecycle marketing or customer engagement at scale
  • Solid understanding of large marketing automation products (CDPs and CRM platfroms)
  • Strong technical skills: data architecture, campaign analytics, A/B testing
  • Hands-on execution capability — ability to balance leadership and individual contribution
  • Experience leading design and evolution of CRM architecture
  • Fluent English

Benefits

  • Compensation package: base salary and performance-based bonuses
  • Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave
  • Relocation Support: full assistance for a smooth relocation for the employees and their family
  • Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses
  • Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work

Before applying for the above position, please review our Candidate Privacy Notice here: https://legal.joom.com/recruitment/Joom_Unipessoal_LDA_Job_Applicant_Privacy_Notice.pdf By responding to the vacancy, you acknowledge that you have read our Privacy notice.

Criar um alerta de emprego para esta pesquisa

Head of CRM • Lisbon, Lisbon, PT

Empregos similares

Head Of People Operations For High-Impact Growth

BloodFlowLisbon, Portuguese Republic, PT

A high-growth healthcare startup is looking for a People Operations Manager to shape the culture and manage employee experience as they scale.Responsibilities include leading recruitment efforts, d... Mostre mais

 • Divulgado

Head Of Growth - Relocation To Malta - Up To €100.000 A Year

Odds Scanner GroupMoscavide E Portela, Portuguese Republic, PT

Lead the overall growth strategy by uniting marketing, data, and product.Drive acquisition, retention, and profitability through data-driven frameworks, experimentation, and cross-functional collab... Mostre mais

 • Divulgado

Lifecycle Marketing Lead - Crm & Loyalty Growth

Auto Europe Car RentalLisbon, Portuguese Republic, PT

A leading car rental company in Lisbon is seeking a Manager of Lifecycle Marketing to enhance customer engagement and drive value from a vast customer database.The role involves designing multi-cha... Mostre mais

 • Divulgado

Head Of Growth Marketing - $64,000 - $76,000 A Year - Remote

Common Thread CollectiveLisbon, Portuguese Republic, PT

Our MissionWe build a world where companies below $15M can fire their agency because we offer unbeatable value and price.Role OverviewYou will craft data‑driven forecasts, execute strategic media a... Mostre mais

 • Divulgado

Head Of Crm

RevolutLisbon, Portuguese Republic, PT

About Revolut People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — includ... Mostre mais

 • Divulgado

Head Of Merchandising

Hey HarperLisbon, Portuguese Republic, PT

Product is a central part of what Hey Harper is and you will help us to take it to the next level.You are a leader of product strategy, assortment creation and brand growth with a passion for pop-c... Mostre mais

 • Divulgado

Head Of Social Media Marketing

Praxis TechLisbon, Portuguese Republic, PT

Responsibilities This role involves leading the social media marketing strategy and execution for 50 Partners, with a focus on driving registrations and first‐time deposits.About 50Partners Affilia... Mostre mais

 • Divulgado

Head Of Commercial

Hartmann YoungLisbon, Portuguese Republic, PT

Get AI-powered advice on this job and access more exclusive features.Direct message the job poster from Hartmann Young.CRO Recruiter | MBiol BSc Biological Sciences | Dean's List.Hartmann Young is ... Mostre mais

 • Divulgado

Global Head Of Marketing & Growth — Ai-First, Plg

SplitMetricsLisbon, Portuguese Republic, PT

SplitMetrics in Lisbon is seeking a strategic VP of Marketing to lead its marketing efforts and drive the next stage of growth.The role involves owning marketing strategy across brand, demand gener... Mostre mais

 • Divulgado

Head Of Ai‐driven Lead Gen & Growth (Remote)

Max Accelerate Technology GroupLisbon, Portuguese Republic, PT

Max Accelerate Technology Group is looking for a Manager of Lead Generation to build and implement a digital infrastructure for acquiring new customers.This is an amazing opportunity to work with a... Mostre mais

 • Divulgado

Head Of Order Management & Deal Governance

RicohLisbon, Portuguese Republic, PT

A Ricoh está à procura de um gestor de Order Management em Portugal.O papel envolve liderar o processo de Order Management e garantir eficiência operacional.O candidato ideal terá entre 8-10 anos d... Mostre mais

 • Divulgado

Head Of People Operations For High-Impact Growth

UpHill, Lda.Lisbon, Portuguese Republic, PT

Lisboa is looking for a People Operations Manager to build scalable HR processes.You will transform existing practices into compliant systems, manage recruitment, and enhance employee experience.Id... Mostre mais

 • Divulgado

Head Of Operations - Information Tecnology

Global Partner HR SolutionsLisbon, Portuguese Republic, PT

Head of Operations - Information Technology.Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Head of Operations (Portugal) – IT Division Location:.Full... Mostre mais

 • Divulgado

Inside Sales Overland (M/F)

TorrestirSão Julião Do Tojal, Portuguese Republic, PT

Somos uma empresa de referência no setor da logística e distribuição, com forte presença nacional e internacional.Valorizamos a excelência operacional, a inovação e o desenvolvimento contínuo das n... Mostre mais

 • Divulgado

Head Of Front Office

Faurecia Automotive GmbHLisbon, Portuguese Republic, PT

Head of Front OfficeEspargo, PortugalID: 66396---## Job DescriptionForvia Interiors is looking for a Head of Front Office to be based in Espargo, Portugal.The Head of Front Office leads market-risk... Mostre mais

 • Divulgado

Head Of Product Operations

UNIT4 NVLisbon, Portuguese Republic, PT

With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.With our ... Mostre mais

 • Divulgado

Head Of Delivery, Portugal

Wonderful Ltd.Lisbon, Portuguese Republic, PT

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office syste... Mostre mais

 • Divulgado

Head Of Product & Business Apply Now

CloudCockpitLisbon, Portuguese Republic, PT

What moves us? Maximum freedom to test.Maximum responsibility to ship.Location : Portugal (remote/ hybrid ) | Type : Full-time.About At CloudCockpit, we are on a mission to be the leading platform ... Mostre mais

 • Divulgado

Crm & Communications Lead For Multi-Brand Portfolio

DwellyLisbon, Portuguese Republic, PT

Dwelly is seeking a CRM & Communications Coordinator to manage landlord and tenant communications across a growing multi-brand portfolio.This CRM-first role centers on high-volume email management,... Mostre mais

 • Divulgado

Lifecycle Crm Leader: Email & Sms Growth Architect

ambi.careersLisbon, Portuguese Republic, PT

A fast-growing DTC ecommerce brand in Lisbon is seeking a CRM & Lifecycle Marketing Manager to lead email and SMS marketing strategies.This role involves designing and optimizing campaigns to boost... Mostre mais