IT Process Lead

Purpose of the Role

As Process Lead for IT Applications, you are accountable for all internal IT processes within the IT Applications domain, overseeing a team of approximately 120 employees located in Hamburg, Porto, and Pécs. You drive optimization, standardization, transparency, efficiency, and continuous improvement across all processes to ensure stable, scalable, and future‑ready IT operations. With a strong agile mindset, passion for shaping the future, and hands‑on leadership, you enable the teams to deliver high‑quality IT services and products that support business success.

Key Responsibilities

Process Ownership & Governance

• Own, design, and continuously improve all internal IT processes within the domain of IT Applications.
• Ensure process alignment across different locations and promote a unified operating model.
• Establish clear governance frameworks, KPIs, and performance tracking for all process areas.
• Ensure compliance with ITIL principles and internal policies.
• Introduce KANBAN Flightlevel – based on Atlassian Jira – as a leading methodology to reach transparency and steerability.

Leadership & Organizational Development

• Lead, inspire, and develop 120 employees across multiple teams and competency areas.
• Foster an agile, collaborative, and high‑performing culture.
• Promote empowerment, transparency, and ownership across all teams.
• Ensure effective workforce planning, talent development, and succession readiness.

Agile & Continuous Improvement

• Strongly promote agile values (focus, openness, commitment, respect, courage) across the organization.
• Introduce and mature agile methods (Scrum, Kanban, Retros, Planning, etc.).
• Drive an environment of continuous improvement, learning, experimentation, and innovation.

Operational Excellence

• Ensure stable, efficient, and reliable IT processes to support business‑critical applications.
• Manage escalations, risk mitigation, process bottlenecks, and cross‑location dependencies.
• Enable seamless collaboration between IT operations, project teams, and business stakeholders.
• Establish a new demand process together with different Business Areas.
• Develop and maintain high service quality and customer satisfaction.

Change & Transformation Leadership

• Drive change management initiatives to support new ways of working, process redesigns, and organizational shifts.
• Communicate complex topics clearly to all stakeholder levels.
• Ensure adoption, engagement, and alignment during transformation phases.
• Act as a role model for assertiveness, solution orientation, and proactive decision‑making.

Profile

Experience & Skills

• Several years of experience in IT process management and IT leadership.
• Strong understanding of ITIL, agile methods, and modern IT delivery models.
• Proven leadership experience in multi‑location or international environments.
• Ability to guide large teams and manage diverse stakeholder groups.
• Assertiveness combined with empathy and strong communication skills.
• Act as moderator, mediator or coach depending on the situation.
• High resilience and motivation to shape the future of IT applications.

Mindset & Personal Traits

• Agile mindset with passion for collaboration and continuous learning.
• Structured, proactive and solution‑oriented working style.
• Enjoyment in creating the future and driving meaningful change.
• Strong analytical capabilities and process thinking.
• Entrepreneurial thinking paired with a hands‑on mentality.

Additional Qualifications

• Experience in transformation programs or process harmonization initiatives is a plus.
• Fluent English.
• Willingness to travel (approx. 30%).

Recruitment Team

For questions please contact us via

Please apply exclusively via the “Apply now” button.

Recruiter: Vasco Bessa.

We value diversity and therefore welcome all applicants – regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

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