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Nederlands-Engelse Technische Klantenservice voor Zoekmachine Platform – LisabonJobsonboard • Lisbon, Portugal
Nederlands-Engelse Technische Klantenservice voor Zoekmachine Platform – Lisabon

Nederlands-Engelse Technische Klantenservice voor Zoekmachine Platform – Lisabon

Jobsonboard • Lisbon, Portugal
Há 11 dias
Descrição do cargo
Samenvatting Wij zoeken Nederlands sprekende medewerkers voor een internationale technische klantenservice functie binnen een wereldwijd zoekmachine en digitaal platform project in Lissabon. De rol is geschikt voor kandidaten met ervaring in klantenservice, technische ondersteuning, online platformen of digitale producten. Je ondersteunt klanten via telefoon, e-mail en chat en helpt bij technische vragen en accountproblemen. Alleen kandidaten met vloeiend Nederlands en Engels worden aangenomen. Minimaal 1 jaar ervaring in een vergelijkbare functie is verplicht. EU vacatures vereisen verhuizing naar Portugal. Ook voor hybride of thuiswerk functies worden alleen lokale kandidaten met de juiste taalvaardigheden geaccepteerd. Verantwoordelijkheden Ondersteunen van klanten via telefoon, chat en e-mail Oplossen van technische problemen en servicevragen Registreren van klantinformatie in interne systemen Samenwerken met andere afdelingen Zorgen voor hoge klanttevredenheid Werken volgens kwaliteits- en productiviteitsdoelen Vereisten Vloeiend Nederlands en Engels Minimaal 1 jaar ervaring in klantenservice, technische support of online dienstverlening Minimaal 6 maanden ervaring met klantcontact, backoffice of digitale platformen Ervaring met KPI's, targets of kwaliteitsdoelen Goede communicatieve vaardigheden Basiskennis van computers en digitale tools Bereidheid om in ploegendiensten te werken EU burgerschap en geldig paspoort vereist Bereidheid om naar Lissabon te verhuizen Waarom werken met ons? Competitief salaris rond €1100 bruto per maand Relocation ondersteuning beschikbaar Internationale werkomgeving met doorgroeimogelijkheden Betaalde training en stabiele fulltime functie Internationale werkomgeving Betaalde training en doorgroeimogelijkheden Moderne kantooromgeving in Lissabon Stabiele fulltime baan English Working Place Lisbon, Portugal – On-site Summary We are looking for Dutch-speaking Technical Customer Support professionals for an international search engine and digital services platform in Lisbon. This position is ideal for candidates with experience in customer support, technical assistance, digital platforms, or online services. You will assist users through phone, chat, and email while providing high-quality customer experience. Only candidates with fluent Dutch and English skills will be hired. Minimum 1 year of experience in a similar role is mandatory. EU positions require relocation to Portugal. Even remote or hybrid roles require local candidates with the requested language skills. Responsibilities Provide technical and customer support through phone, email, and chat channels Assist users with search engine related products, account questions, and troubleshooting requests Deliver excellent customer experience in a fast-paced international environment Troubleshoot user issues and service requests Document customer cases accurately Work closely with internal teams Maintain high customer satisfaction levels Follow quality and productivity standards Requirements Fluent Dutch and English language skills Strong communication skills and passion for helping customers Comfortable working in a dynamic environment and open to feedback Availability for rotational schedules Monday to Friday 08:00 AM – 06:00 PM and weekends 08:00 AM – 05:00 PM with 2 rotational days off Minimum 1 year experience in technical support, customer service, or digital operations At least 6 months experience in customer communication, online support, or back-office operations Experience working with KPIs, productivity goals, or service standards Strong communication abilities Basic technical troubleshooting skills Flexibility for shifts if needed EU citizenship and active passport required Willingness to relocate to Lisbon Why work with us? Competitive salary around €1100 gross per month Relocation assistance provided International career opportunities Paid training and stable full-time contract Stable international company Career development opportunities Paid training program Multicultural working environment in Lisbon
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Nederlands-Engelse Technische Klantenservice voor Zoekmachine Platform – Lisabon • Lisbon, Portugal

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