PRIMARY DUTIES
Supplier Quality Program Development (50%)
Subject Matter Expertise: Serve as the subject matter expert on international quality certification standards (e.g. ISO 9001, IATF 16949, FSSC/ISO 22000, ISO 14001, AS 9100) and ensure compliance across sourcing and supply chain operations. Serve as an expert advisor on Environmental, Social and Governance (ESG) initiatives.
Program Roadmap and Evolution: Maintain and continuously improve global standard procedures to align with customer expectations and certification requirements.
Supplier Performance Evaluation and Scorecard Management: Conduct quarterly assessments of supplier KPIs and risk factors. Manage supplier performance management program, facilitating cross-functional scorecards for strategic suppliers annually.
Surveys & Compliance: Administer supplier surveys covering onboarding, self-assessments, certifications, sustainability, food safety, and other compliance related areas. Develop roadmap to improve supplier due diligence and compliance.
Process Improvement: Lead process improvement initiatives to digitalize and standardize the supplier quality program for efficiency and consistency.
Software Implementation & Support: Oversee the administration, training and support for software tools that enhance supplier quality processes.
Training & Awareness: Establish and deliver training programs to build awareness of the global quality process, roles, and responsibilities across functions.
Supplier Audits, Customer Audits, Certification Audits (50%)
Supplier Audits: Participate in on-site supplier audits and virtual desk audits to ensure compliance with operational and quality standards.
Customer Audits: Represent Global Strategic Sourcing during customer audits, ensuring alignment with external expectations.
Certification Audits: Lead sourcing’s involvement in external certification audits, addressing gaps and ensuring compliance.
Customer Questionnaires: Respond to customer surveys and requests for information on supplier management promptly and accurately.
EMPLOYEES SUPERVISED
None
MINIMUM REQUIREMENTS
Bachelor’s degree in business, engineering or a related technical field.
At least 3 years of experience in supplier quality, operational quality, strategic sourcing, or supplier sustainability. Experience working for a company that has a robust vendor quality program.
Strong communication and interpersonal skills.
Process Improvement Focus: strong process orientation with a proven ability to drive operational enhancements and efficiencies.
Excellent critical thinking skills to address complex challenges and provide actionable solutions.
Preferred Qualifications:
Hands-on experience conducting or participating in operational quality or ESG-related audits.
Proven ability to design, document, and implement scalable processes in complex global organizations.
Training or certification in standards such as ISO 9001, IATF 16949, AS 9100.
Quality specific training or certification such as CSQP or Six Sigma.
Experience in managing supplier relationships and performance.
Proficiency in multiple languages, with Mandarin preferred.
Demonstrates proficiency in the following competencies:
Innovation: Leveraging possibility thinking in creating new value for customers.
Accountability: Delivering excellence through personal motivation and engagement.
Performance Excellence: Elevating the performance bar and delivering on commitments with high quality solutions.
Change and Risk Taking: Working toward our future, altering the course as needed and balancing risks and rewards in making decisions.
Customer Focus: Understanding customer needs and delivering superior solutions with passion.
Teamwork: Encouraging collaboration, trust and cooperation among and within work groups.
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PHYSICAL ENVIRONMENT
Hybrid work arrangement
Ability to travel (approx. 15%)
Global Supplier Quality Lead • Remote-Porto-Portugal
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