Department Manager Lisboa

Department Manager Lisboa

Position

ABOUT CHRISTIAN DIOR COUTURE

House of Dreams, House of Talents

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness. Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.
*The Little Dictionary of Fashion ** Published in English as Talking About Fashion

PURPOSE OF THE JOB

Reporting directly to the Store Director of our Lisbon Boutique, the Department Manager will play a key role within their product category and will be responsible for motivating the team to maximize profitable sales, while ensuring all KPIs are met and delivering Dior-class customer service.

As the owner of the assigned product category, they will continuously seek to improve business performance by developing and implementing innovative initiatives and action plans.

They will provide “Manager on Duty” coverage and help foster a collaborative and positive working relationship with the wider management team.

They will receive advanced training from HQ and participate in occasional seminar

Job responsibilities

Missions Description:

TEAM MANAGEMENT:

• Coach the team, developing talents daily and evaluating performance of sales team members.
• Lead the department team through briefing, goal setting, training on the product category and feedback sharing.
• Create a team spirit whilst managing, motivating, and driving the team to increase sales and ensure efficiency.
• Lead by example in demonstrating role model behavior.

SALES & CUSTOMER MANAGEMENT:

• Maximizing sales results as well as various performance indicators on the product categories.
• Stimulating sales results based on a very good knowledge of the world of luxury and fashion. The person can attract and manage solid relationships with customers.
• Managing a portfolio of local and international clients. It is of the most importance that this person possesses excellent interpersonal skills and can create a long-term relationship based on trust and good communication.
• Tracking, monitoring, and communicating sales targets and KPIs.
• Being a Dior Ambassador for both customers and the store team and have a strong understanding of the brand DNA.

PRODUCT SUPERVISIONING:

• Coordinating and monitoring the product category performances through both analysis and reports in agreement with the Retail Merchandiser to ensure an appropriate action plan to develop the business category.
• Training the team concerning the knowledge and the development of the products and keeping up to date the team with the market trends and business objectives.
• Being involved in purchasing and restocking in connection with the Store Manager and the Assistant Store Manager on their categories.
• Supervising stock management on their categories, organization (incl. inventory) and maximization.

PROCEDURE MONITORING:

• Complying with the Company’s charter and overall prevailing codes and procedures.
• Ensure all company policies and procedure are properly applied, instruct and supervise staff in the correct execution of operating procedures within the shop.

Profile

An experience of minimum 5 years in Retail team management on the Luxury sector is required.

• Goal- oriented mindset
• Leadership
• Problem- solving capability
• Excellent communication skills
• Analytical skills
• Good stress management and ability to work under pressure
• Teamworking
• Emotional intelligence
• Excellent time management and capability of prioritizing
• Dynamism and flexibility
• Mentoring and coaching attitude

The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address:

Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.