Kickstart Your Career in Customer Specialist ! Looking to build a rewarding career in customer service? Join a collaborative and customer-first team where communication, problem-solving, and delivering outstanding support are valued every day. If you're empathetic, detail-oriented, and enjoy helping people, this opportunity is the perfect place to grow professionally. Role Overview: As a Customer Specialist , you'll be the primary point of contact for customers, assisting them with a wide range of inquiries related to accounts, products, services, and orders. Your focus will be on understanding customer needs, providing effective solutions, and delivering a seamless support experience across every interaction. Key Responsibilities: Deliver exceptional customer support via phone, email, live chat, and other communication channels. Respond to customer inquiries regarding accounts, products, services, orders, and general requests. Understand customer needs and provide accurate, timely, and solution-oriented assistance. Resolve customer issues professionally while ensuring a positive customer experience. Guide customers through processes, platforms, and services with clear and helpful instructions. Maintain accurate records of customer interactions, requests, and case resolutions using internal systems. Escalate complex or sensitive cases in line with company procedures. Work closely with internal teams to ensure prompt issue resolution and excellent service delivery. Achieve key performance indicators related to service quality, response times, and customer satisfaction. Stay up to date with company products, policies, procedures, and best practices through ongoing training and development. Requirements: Language Skills: Fluent in French (C1/C2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us: Attractive Salary: Competitive compensation that values your skills Performance Bonus: Recognizing your achievements Meal Allowance: Covering your daily meals Transportation Support: Assisting with commuting costs Health & Life Insurance: Comprehensive protection for your well-being Relocation Package: Assistance to make your move smooth and stress-free Onsite Work: Engage and grow in a collaborative office environment Ready to take the next step? Apply today and be part of a team that values innovation and excellence!
French Customer Specialist in Porto | Fixed Shifts • Porto, Portugal
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