Customer Service Support with Dutch in Porto

Description:

Our client is a Portuguese company specializing in road infrastructure management, including asset management, operation, maintenance and toll collection services. With over 25 years of experience, they are a key player in Portugal, holding majority stakes in several road concessions and expanding its operations internationally. The company focuses on innovation, operational efficiency, and integrated service provision.

The job:

Perform customer service activities through direct digital channels, supporting customers by clarifying questions and ensuring revenue collection, debt communication, and/or service sales, as applicable—thus contributing to the achievement of company's objectives.

The activities:

• Analyze and respond to inquiries from external entities, including police, judicial authorities, regulatory bodies, the ombudsman, and others, ensuring effective and timely handling.

• Register customer requests for information, clarifications, or complaints in the system to ensure accurate tracking and documentation of customer processes.

• Perform billing and collection activities, as well as revenue reconciliation when applicable, with the goal of ensuring efficient and accurate customer billing.

Requirements:

• Proficient level of Dutch speaker
• EU citizen
• Interested in working and living in Porto, Portugal
• Good communication skills
• Working hours 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday from 07:00 to 23:00.

Offer:

• Complete relocation package with flight reimbursment and airport pick-up,
• We take care of all the important formalities such as immigration registration, social security and tax number, and inform them how to open a Portuguese bank account,
• Annual flight home,
• Diverse facilities and initiatives to foster a safe and healthy work environment. On-site general clinic, online psychology appointments.
• Accomodation included for the whole time of the contract,
• Christmas, holiday and meal allowance + productivity bonuses

Skills/ Dutch,Customer Relationships,Customer service,Customer Support,Communication