Customer Service Representative (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Porto . Position: Customer Service Representative Location: Porto, Portugal Work model: on-site Employment type: fixed term (6 months) Remuneration: Base salary + bonuses DUTIES AND RESPONSIBILITIES: Handle inbound calls to assist customers with inquiries Assist customers with booking inquiries, vehicle availability, and reservation modifications. Provide guidance on policies, insurance options, and additional services to ensure a smooth experience Identify upselling opportunities and promote value-added services to meet customer needs and drive revenue Resolve customer complaints efficiently, maintaining a positive customer experience across all touchpoints Maintain accurate records of interactions, transactions, and case resolutions in the system. REQUIREMENTS: Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level) Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred) Proven ability in sales, with a strong results-driven approach Proficiency in using digital tools and technology Skilled at recognizing business opportunities and recommending relevant services to customers Excellent interpersonal and communication skills Strong conflict resolution and problem-solving abilities. OFFER: Opportunity to work with a leading global travel & tourism brand Working schedule: Monday - Friday 8AM-7PM Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more!