Director, Training Oversight & Development - Clinical - FSP, home-based in Europe

Director, Training Oversight & Development - Clinical - FSP, home-based in Europe

Updated: March 24, 2025
Location: Portugal-Europe - PRT-Home-Based
Job ID:

Training Oversight & Development Lead (Director), Clinical, FSP, home-based in Europe

JOB RESPONSIBILITIES

1. Training Leadership & Strategic Vision

• Develop and implement a strategic training framework that aligns with company objectives and supports operational excellence.
• Oversee and mentor Training Specialists , ensuring high-quality training delivery and continuous professional development.
• Analyze site inspection findings and oversight visit trends to tailor training programs that address identified gaps and mitigate future risks.
• Demonstrate the impact of training initiatives by linking improvements to operational, compliance, and performance outcomes.
• Stay informed on industry trends, regulatory changes, and audit findings to proactively adapt training strategies.

2. Quality-Driven Training Development

• Oversee the creation and refinement of training content , ensuring it meets compliance, operational, and role-specific needs.
• Utilize site inspection findings and oversight visit trends to design targeted training programs that address root causes of non-compliance and enhance operational effectiveness.
• Monitor performance trends, audit reports, and quality findings to identify systemic gaps and implement strategic training improvements .
• Present training impact reports to leadership, demonstrating effectiveness and recommending adjustments.

3. Training Program Execution & Assessment

• Lead the development and delivery of role-specific, leadership, compliance, and skill-based training programs .
• Ensure training is data-driven , adjusting programs based on oversight visit findings, KPIs, participant feedback, and trend analysis .
• Support cross-functional training initiatives, including role cross-training and upskilling programs .
• Collaborate with operational leadership to ensure training supports behavioral and competency growth and drives continuous improvement.
• Guide and support Training Specialists in content development, facilitation, and program refinement.
• Foster a culture of learning, innovation, and accountability within the training team.
• Ensure alignment with key business stakeholders, including Clinical Operations, Learning Centers, FSP, and Project Management Offices .
• Partner with Change Management teams to develop training strategies for new initiatives and process improvements.

5. Develop training framework designed to support Functional Service Provider partnerships in collaboration with customers

• Establish and lead the training framework designed to support customer partnerships, balancing training, performance quality, governance, and continuous improvement.

• Participate in Steering Committee meetings with customer training teams to ensure alignment with partnership strategic goals, escalations, and oversight.

• Partner actively with our customer training & quality oversight teams to oversee ongoing training content development, training delivery and quality standards.

6. Operational Excellence & Continuous Improvement

• Regularly assess training effectiveness , using oversight visit trends, site inspection data, and operational feedback to refine programs.
• Build business cases and ROI justifications for training initiatives, ensuring efficient resource utilization.
• Oversee the implementation of technology-driven training solutions to improve accessibility, engagement, and performance.

By integrating oversight visit trends, site inspections, and performance analysis , this role ensures training programs remain proactive, impactful, and aligned with operational success .

Qualifications

Qualifications & Experience

• Min Bachelor’s degree (Master’s, PhD, MBA is highly preferred) in a relevant field (Life Sciences, Education, Organizational Development, Business, or a related discipline) and fluency in English.
• Min 8+ years of experience in training development, leadership, or learning & development within the pharmaceutical, clinical research, or healthcare industry.
• Strong background in training content development and delivery , with expertise in instructional design and adult learning principles.
• Experience in managing and mentoring training teams that deliver training to operational teams.
• Demonstrated ability to ensure that monitoring teams achieve relevant performance metrics through effective training programs.
• Prior customer-facing experience , with a proven track record of engaging with clients, responding to feedback, and aligning training strategies with customer needs.
• Strong understanding of clinical trial operations, GCP (Good Clinical Practice) guidelines, and regulatory compliance requirements.
• Experience working in global and regional roles , managing geographically dispersed teams.
• Familiarity with quality management, site inspections, audits, and compliance oversight.
• Experience working in Functional Service Provider (FSP) models and collaborating with external partners or customers.
• Proven ability to assess training effectiveness using data-driven insights , site inspection findings, and oversight visit trends.
• Prior experience with technology-driven training solutions (e-learning platforms, LMS, virtual training tools, etc.).
• Training & Development Expertise: Strong knowledge of instructional design, content development, and training facilitation for diverse teams.
• Strategic Leadership: Ability to develop and implement global training frameworks aligned with business and compliance goals.
• Performance Monitoring & Metrics: Skilled in ensuring that monitoring teams meet key performance indicators (KPIs) through effective training.
• Customer & Stakeholder Management: Prior experience in client-facing roles, demonstrating strong communication, negotiation, and relationship-building skills.
• Global & Regional Management: Ability to manage a globally dispersed team
• Collaboration & Cross-Functional Leadership: Experience working with Clinical Operations, Quality, Project Management, and Customer Teams.
• Change Management & Continuous Improvement: Ability to drive training initiatives that support process improvements and operational excellence.
• Project & Resource Management: Capable of overseeing multiple training initiatives, managing resources effectively, and ensuring timely execution.
• Problem-Solving & Analytical Thinking: Skilled in identifying training gaps, analyzing root causes, and implementing solutions.
• Adaptability & Industry Awareness: Stay updated with regulatory changes, industry best practices, and emerging trends in training and clinical research.

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