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Join the Team Supporting B&B Hotels – German Market - LisbonCityjoboffers • Lisbon, Portugal
Join the Team Supporting B&B Hotels – German Market - Lisbon

Join the Team Supporting B&B Hotels – German Market - Lisbon

Cityjoboffers • Lisbon, Portugal
Há 23 dias
Descrição do cargo

Description: Join a dynamic team in Lisbon! As a German-speaking Customer Expert, you’ll assist with hotel bookings and guest inquiries, delivering top-notch service


Your day to day

  • Provide professional and friendly customer support via phone and email.
  • Handle reservation requests and match customer needs with the best options available.
  • Answer questions about hotel rates, booking conditions, and hotel details.
  • Resolve inquiries regarding accounts, payments, and loyalty programs.
  • Use positive sales techniques to convert inquiries into bookings.
  • Identify areas for improvement and support team motivation and performance.


Requirements:

  • Native-level or C2 German speaker, with a good command of English.
  • Strong communication and customer service skills.
  • Passionate about the hospitality industry and creating memorable guest experiences.
  • Team player with flexibility to work rotational shifts.


Offer:

  • Portuguese employment contract with an initial 12-month term; possibility of permanent contract after 2 years.
  • Paid training (6 working days, 8 hours/day), covering systems, product knowledge, and customer interaction.
  • Full-time schedule: 40 hours per week on rotational shifts, Monday to Sunday between 07:00 and 19:00.
  • Monthly gross salary ranging from €1,293 to €1,461, depending on the selected benefits package (with or without company-provided accommodation).
  • Private health insurance from day one of the employment contract.
  • Meal allowance paid via debit card (€7/day), tax-exempt.
  • Accommodation benefit available (tax-free until Dec 2026).
  • Paid holidays and Portuguese public holidays according to national law.
  • Modern office located in Lisbon, easily accessible by metro, bus, and train



Skills/ Customer Oriented,Customer Support,Customer service

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Join the Team Supporting B&B Hotels – German Market - Lisbon • Lisbon, Portugal

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