Turkish-Speaking Advertiser Support Specialist
We are looking for a Turkish-Speaking Advertiser Support Specialist to support small and medium-sized businesses using a leading social media advertising platform. This is an on-site BPO customer support role combining client assistance, technical troubleshooting, and digital advertising support across phone, email, and live chat. Key Responsibilities * Provide pre-sales and post-sales support to advertisers via phone, email, and live chat. * Assist clients with advertising products, tools, and account-related questions. * Troubleshoot technical issues and report potential system bugs. * Make outbound calls when necessary to ensure cases are resolved promptly. * Identify recurring problems and trends affecting multiple advertisers. * Deliver a professional and customer-focused experience throughout each interaction. Requirements; * Fluent Turkish language skills. * Confident level of English, including the ability to complete training in English. * Strong communication and problem-solving skills. * Comfortable providing support through phone, email, and live chat. * Interest in digital advertising and social media tools. * Availability to work on-site in Lisbon. * Flexibility to work rotational shifts, including weekends. Working Schedule * Monday to Sunday, between 06:00 and 23:00 * Rotational shift pattern. * Eight working hours per day plus a one-hour lunch break. * Total of 40 working hours per week. Training and Contract * 17 days of training delivered in English. * Training duration: 8 hours per day. * Training may begin between 08:30 and 09:30. * Estimated contract duration: 12 months. * Health insurance provided from the first day of employment. Compensation & Benefits * *Minimum monthly cash compensation: €1,436.16* * Monthly instalments of Christmas and holiday allowances are included. * daily meal allowance. * A performance and/or attendance bonus may also apply. * Taxes and 11% social security contributions are deducted according to the employee's individual profile. Final salary, schedule, training, and contractual conditions will be confirmed during the official offer process. Apply or send your Resume directly to aylin.cevik@cbtalents.org