Interim Quality Representative

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Key Responsibilities May Include:

• Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives.
• Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards.
• Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process
• Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers.
• Conduct unannounced compliance audits of Service Centers, covering both product and process aspects.
• Support product and process strategies and rollouts to enhance quality standards across operations.
• Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed.
• Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios.

*Take into consideration this is a 12 month contract. *

About The position

• To implement the Quality Audit program at CHEP own and subcontracted plants, in line with the quality team objectives.
• To ensure all plants are focussed on delivering assured quality products and services to its entire customer base, through:
• Consistent product/process audits.
• Analysis of defects.
• Root cause investigation into areas of non-compliance
• Monitoring and reporting quality assurance at plant /country level
• Monitoring & ensuring consistent, timely actions relating to quality assurance.
• Ensuring the implementation of complaint investigation resolution actions are communicated.
• Communicating document changes to procedures relating to quality, or Management Systems.
• Accurate data collection around defect analysis
• Data translation into positive actions
• Information flow in and out of the plant and upward with regard to quality issues
• Monitoring the Implementation of policies, procedures, standardisation and guidelines for all products
• Assisting in the implementation of new quality procedures within the Plant.
• Supporting the ongoing maintenance of all management Systems at plant level via process audits
• Supporting other areas of the QA structure

Qualifications:

• Bachelor´s or Master degree in Engineering, Business Administration or related field
• Knowledge and experience of quality principals
• Thorough understanding of CHEP products
• Green Belt qualification

Experience:

• Worked in a quality environment
• Hands on Engineering based

Languages:

Portuguese and English. desirable: Spanish.

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Customer Relationship Management (CRM), Empathy, Experimentation, Quality Auditing, Quality Standards, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Training Delivery, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.