French-Speaking Customer Support Specialist

French-Speaking Customer Support Specialist – (Lisbon Office) Are you fluent in French and looking to launch or advance your career in dynamic, multicultural Lisbon, Portugal ? We are seeking enthusiastic, customer-oriented professionals to join our international service operations on-site in central Lisbon! In this role, you will act as a primary brand ambassador for industry-leading global brands (across e-commerce, travel, fintech, or media), delivering high-quality customer assistance and resolving incoming inquiries across digital channels. The Role Customer Advisory: Assist French-speaking customers via inbound phone calls, live chat, and email regarding account setups, order management, billing inquiries, or service details. Problem Resolution: Identify customer needs, troubleshoot platform or operational issues, and provide clear, effective solutions using internal CRM tools. Customer Satisfaction: Maintain high service standards by providing empathetic, professional, and swift communication to drive customer loyalty (CSAT). Cross-Department Collaboration: Document customer interactions accurately and escalate complex cases or technical issues to specialized internal teams when required. Working Model & Location Location: Lisbon, Portugal. Work Model: Full-time, 100% on-site role based in a state-of-the-art office hub in central Lisbon. Schedule: Standard rotational operational shifts (40 hours per week). Relocation & Onboarding Support Accommodation Provided: Company-allocated room/apartment (rent and utility support included) for candidates moving to Lisbon from abroad or other regions. Flight Reimbursement: Initial flight ticket to Lisbon reimbursed after the initial probation period. Administrative Assistance: Hands-on support with local administrative processes (getting your NIF, NISS, health center registration, and bank account opening). What We Offer Salary: Competitive base salary tailored to French language profiles in Portugal, plus language and performance bonuses. Benefits: Comprehensive private health and dental insurance, meal allowance vouchers, and paid corporate training. Workplace Culture: Vibrant, international environment featuring modern lounge areas, free coffee/refreshments, regular social events, and sports clubs. Career Growth: Clear progression paths into Quality Assurance, Team Leadership, Training, or Operational Management. Requirements Language Skills: Native or Near-Native command of French (C1/C2) with good working proficiency in English (B2) . Legal Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit . Soft Skills: Excellent verbal and written communication skills, empathetic active listening, and a problem-solving mindset. Tech Literacy: Comfortable working with multi-screen setups, standard computer software, and CRM tools (paid training provided). Ready to start your career journey in sun-drenched Lisbon? Submit your CV in English or French today!