Talent.com
CBT
B2C Operations Customer ExpertCBT • Lisbon, Porto, Portugal
B2C Operations Customer Expert

B2C Operations Customer Expert

CBT • Lisbon, Porto, Portugal
Há 8 dias
Descrição do cargo

We are looking for a B2C Operations Customer Expert I to join our customer support this role you will provide warm friendly and professional support to private customers over the phone in Italian helping resolve issues quickly and ensuring a positive customer experience.

Starting date:10/August

What youll do

  • Handle inbound customer calls from private B2C customers
  • Support customers with:
    • device issues
    • subscription problems
    • billing inquiries
    • general service questions
  • Deliver an empathetic helpful and professional customer experience
  • Identify sales opportunities and promote relevant products or services when appropriate
  • Maintain a positive and customer-focused attitude in every interaction

What were looking for

  • Fluency in Italian both spoken and written
  • Previous experience in customer service or a similar role is preferred
  • Strong communication and interpersonal skills
  • An energetic proactive and sales-oriented mindset
  • Ability to work effectively in a fast-paced environment

Working conditions

  • Full-time role: 40 hours per week
  • Rotational shifts
  • Working days: Monday to Sunday
  • Working hours: 06:00 to 22:00
  • 8 working hours per day plus 1 hour lunch break
  • Portuguese employment contract
  • Portuguese public holidays apply
  • If you work on a public holiday you receive a compensation day
  • Vacation entitlement:
    • First year: proportional vacation up to 20 days
    • Following years: 22 days per calendar year

Compensation and benefits

  • Total package compensation: 1250 including benefits-in-kind
  • Apartment benefit-in-kind: 200 with apartment / 0 without apartment
  • Health insurance from day one
  • Meal allowance is provided by debit card and is tax-exempt
  • Optional accommodation in company-rented furnished apartments for at least the first 14 months with utilities included

Employment type

  • Employment contract: uncertain term
  • Foreseeable duration: 12 months
  • If the employment continues beyond 2 years it becomes permanent


Employment Type : Full Time
Experience: years
Vacancy: 1

Criar um alerta de emprego para esta pesquisa

B2C Operations Customer Expert • Lisbon, Porto, Portugal

Empregos similares

Ops Manager

ONELisbon, Portuguese Republic, PT

Sobre a ONE A ONE, fundada em 2003, nasceu com a missão de criar relógios de qualidade a preços acessíveis.Hoje, é uma marca de destaque em Portugal, vendida em mais de 300 parceiros.Sob nova lider... Mostre mais

 • Divulgado

Boutique Sales & Operations Lead

MontblancLisbon, Portuguese Republic, PT

Lead sales and daily operations for a Montblanc store in Lisboa, managing staff and customer satisfaction while meeting sales goals. Mostre mais

 • Divulgado

Customer Experience Specialist

InnovateLearn CollectiveLisbon, Portuguese Republic, PT

About the job Customer Experience Specialist Irish Speakers Build Your Career in Digital Banking (Lisbon, Portugal).Beaches and vibrant nightlife at your doorstep.Affordable living with world-class... Mostre mais

 • Divulgado

Mobile Ua Operations Specialist

Leadtech GroupLisbon, Portuguese Republic, PT

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.At Leadtech, we've been redefining digital businesses since 2009, creating innovative online solutions... Mostre mais

 • Divulgado

Toc Service Operations Specialist

RandstadLisbon, Portuguese Republic, PT

At Vantage Towers, we're on a mission to power Europe's sustainable digital transformation.As a leading tower company, we're ushering in an era of technology-driven advances to help connect people,... Mostre mais

 • Divulgado

Customer Success Migration Specialist (12 Month Contract) Support Operations Lisbon, Portugal

Geotab Inc.Lisbon, Portuguese Republic, PT

Customer Success Migration Specialist (12 month contract) Basis: Fixed Term Employee.Area of Interest: Support Operations.Who you are: The Customer Success Migration Specialist is a full-time, outb... Mostre mais

 • Divulgado

Operations Customer Expert – Irish Market (Lisbon)

FH Collective AcademyLisbon, Portuguese Republic, PT

Operations Customer Expert – Lisbon Hub Join a leading UK-based digital bank for the March 16 intake.We are looking for banking professionals to manage high‐stakes operations, including fraud, disp... Mostre mais

 • Divulgado

Global Banking Ops Expert — Customer Service (Lisbon)

Pessoas&Propósito, LdaLisbon, Portuguese Republic, PT

A leading digital bank in Lisbon is seeking an Operations Customer Expert (M/F) to support English-speaking customers via phone, email, and chat.Responsibilities include resolving banking queries, ... Mostre mais

 • Divulgado

M2m Operations Lead & Vendor Coordination

DevoteamLisbon, Portuguese Republic, PT

A leading technology firm in Lisbon is seeking an Operations Analyst for a high-impact project with a Belgium client.This role involves ensuring the stability of an M2M platform in telecommunicatio... Mostre mais

 • Divulgado

Sales Operations Specialist

Torres NovasLisbon, Portuguese Republic, PT

Descrição: Inserido na equipa de vendas B2B, o(a) Sales Operations Specialist tem um papel crucial na gestão dos processos comerciais, procurando garantir uma experiência de cliente B2B de excelênc... Mostre mais

 • Divulgado

Operations Lead, Tech Projects & Staffing

Capgemini EngineeringLisbon, Portuguese Republic, PT

A global engineering services leader in Lisbon is seeking a Business Operations Support professional who will manage team operations and ensure profitability.This mid-senior level position requires... Mostre mais

 • Divulgado

Depot City Lead - Operations & Customer Experience

Indie Campers | LinkedInLisbon, Portuguese Republic, PT

Indie Campers, a leader in road-trip travel, seeks a City Lead in Portugal to oversee daily depot operations.This hands-on role demands strong leadership in customer service, ensuring fleet readine... Mostre mais

 • Divulgado

Pharmacy Customer Experience Specialist

IVF Hartmann Holding AGLisbon, Portuguese Republic, PT

Uma empresa internacional de cuidados de saúde em Portugal procura um Customer Service Pharmacy para apoiar a gestão de clientes e equipes de vendas.O candidato ideal deve ser licenciado em gestão ... Mostre mais

 • Divulgado

Maritime Customer Experience Specialist

Grupo ETELisbon, Portuguese Republic, PT

Grupo ETE em Lisboa está em busca de um profissional para atendimento ao cliente no setor de transporte marítimo.O candidato ideal terá experiência na resolução de problemas e habilidades de comuni... Mostre mais

 • Divulgado

Digital Operations Excellence Expert

Randstad PortugalLisbon, Portuguese Republic, PT

The Opportunity At Vantage Towers, we're on a mission to power Europe's sustainable digital transformation.As a leading tower company, we're ushering in an era of technology-driven advances to help... Mostre mais

 • Divulgado

Hybrid Enterprise Applications Ops Lead

Brink's IncLisbon, Portuguese Republic, PT

Brink's Inc in Lisbon, Portugal, is seeking an Application OPS Lead responsible for overseeing the operational stability and performance of enterprise applications.This role ensures reliable applic... Mostre mais

 • Divulgado

Cloud Operations Expert

VodafoneLisbon, Portuguese Republic, PT

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team.When you work with us, you're part of a global mission to... Mostre mais

 • Divulgado

Applications Operations Lead

Brink's IncLisbon, Portuguese Republic, PT

The Brinks Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services.Brinks Global Shared Services enable Brinks' Strateg... Mostre mais

 • Divulgado

Operations Customer Expert (M/F)

Pessoas&Propósito, LdaLisbon, Portuguese Republic, PT

About the job Operations Customer Expert (M/F).Known for its innovation, transparency, and customer-first approach, this bank has quickly become a reference for a new generation that values smart a... Mostre mais

 • Divulgado

People Delivery Operations Specialist (M/F/D) - Portugal

Autodoc GroupLisbon, Portuguese Republic, PT

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.Curious minds, adven... Mostre mais