Advertisers Support Specialist Lisbon, Portugal
The Lemon Consulting • Lisbon, Porto, Portugal
Há 14 horas
Descrição do cargo
Are you a fluent Russian speaker looking to kickstart or grow your career in the vibrant city of Lisbon Do you have a passion for customer success and digital advertising We want you!
We are looking for an Advertisers Support Specialist to join our dynamic multicultural team on-site in this role you will be the driving force behind helping small and medium-sized businesses (SMBs) maximize their advertising potential.
What you will do:
- Support & Guide: Assist SMBs via chat email and phone with pre- and post-sales support for self-service products.
- Problem-Solve: Troubleshoot technical issues report bugs and guide users on how to effectively use our platform tools and features.
- Analyze Trends: Identify common challenges faced by clients and collaborate on creative solutions.
- Be a Brand Ambassador: Deliver a consistently positive helpful attitude that elevates our brand experience.
- Stay Organized: Maintain and update all job-related administrative forms.
What we are looking for:
- Language Skills: Native or fluent in Russian (written & oral) fluent in English (minimum B2 level).
- Experience: At least 6 months of experience in Customer Service roles. (Knowledge of the digital advertising industry is a huge plus!).
- Tech Savvy: Computer literate with a strong working knowledge of Microsoft Office.
- Soft Skills: Excellent communication a resourceful and calm personality under pressure and the ability to work independently while being a great team player.
- Logistics: Must be an EU citizen or hold a valid Portuguese Residency Card and be comfortable working in a shift rotation.
Whats in it for you
- Excellent remuneration package tailored to your experience skills and performance.
- A chance to be part of a dynamic multilingual and creative team with a friendly welcoming atmosphere.
- Continuous guidance training and the tools you need to unlock your full potential.
Ready to take the next step Apply now or send your CV directly!
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Employment Type : Full Time
Experience: years
Vacancy: 1