Customer Experience Specialist

Customer Experience Specialist (Dutch)

Location:Portugal

Overview of the Opportunity:

As our global organization continues to mature we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated thorough instructional program to ensure you are fully prepared for success.

Your Tasks:

• Process and resolve incoming user requests across omnichannel platforms including phone lines emails and live text chats.
• Represent corporate values by ensuring an exceptional respectful and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate streamlined and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks performance milestones and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements:

• Native or bilingual command (C1-C2 level) of the Dutch language both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate settle and advance a professional career path in Portugal.
• A responsible self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced highly diverse and multicultural workspace.
• Prerequisite:Must possess valid EU nationality or a current legal work authorization for Portugal.

What We Offer:

• Compensation:A monthly base salary ranging from 975 to 1200 .
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive energetic and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package:A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.

Employment Type : Full Time
Experience: years
Vacancy: 1