(Senior) Service Order Administrator (mfd)

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in post-genomic life science molecular and cell biology research in applied and biopharma applications in microscopy as well as in industrial and cleantech research and semiconductor metrology in support of AI. Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging proteomics and multiomics spatial and single-cell biology structural and condensate biology as well as in clinical microbiology and molecular diagnostics.

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We are currently offering a (Senior) Service Administrator position at the Global Business Services Center located in Porto Portugal. Fueled by a talented and dedicated workforce the GBS provides accounting business services for Bruker Corporation throughout the EMEA Region. Consider expanding your capabilities with Bruker and become an integral part of a continuously growing and dynamic team that delivers sustainable value.

Responsibilities

The Senior Service Order Administrator is responsible for the accurate and timely processing of service orders ensuring a smooth workflow from service request to completion. This role is critical to customer satisfaction service efficiency and documentation compliance.

• Enter maintain and follow up on service orders in SAP or Salesforce system
• Ensure accurate service details scheduling and prioritization according to customer agreements
• Coordinate with service technicians logistics and Purchasing for timely order fulfillment
• Communicate with customers regarding service status delays and completion
• Monitor open service requests escalating critical issues when necessary
• Maintain customer and service order master data
• Assist with service reporting invoicing and compliance documentation
• Track KPIs and report service order metrics to Service organization
• Perform other duties as required

Qualifications

• Completed commercial or business-related qualification (e.g. Business Administration Industrial/Wholesale & Foreign Trade) or equivalent
• 2-3 years experience in sales order processing / order administration ideally in a manufacturing or technical environment
• Proficiency in ERP systems (e.g. SAP Salesforce)
• Strong Excel and MS Office skills
• Highly organized detail-oriented and deadline-driven
• Strong communication skills and team-oriented
• Excellent English skills (written & spoken) - additional language German French nice-to-have

Certain positions at Bruker require compliance withexport control laws and as a result all interviewed candidates for all positions will be screened pre-interview to determine theireligibility in light of export control restrictions.

Required Experience:

Unclear Seniority

Employment Type : Full Time
Experience: years
Vacancy: 1