Dutch Speaking Customer Experience Advisor

This hiring campaign is designed exclusively for local candidates. The organization does not offer international relocation funding travel stipends or temporary housing. Applicants moving from abroad must fully manage and fund their own transit immigration/visa requirements and local housing arrangements independently.

Corporate Mission & Project Scope

Are you fluent in Dutch and looking to build a successful career in one of Europes most vibrant coastal capital cities

Our growing international operations hub in Lisbon Portugal is actively recruiting motivated Dutch-Speaking Customer Experience Specialists. In this role you will act as a brand ambassador for a world-renowned market leader in premium household appliances and consumer electronics delivering top-tier support to their customer base. You will work out of our modern centrally located corporate office in Lisbon.

Key Responsibilities & Daily Tasks

As a Customer Operations Consultant your goal is to turn routine technical queries into positive lasting brand experiences by:

• Multi-Channel Support: Professionally answering inbound requests from Dutch-speaking customers via phone email and live chat regarding product features warranties delivery status device setups and corporate purchases.
• Technical Troubleshooting: Carefully diagnosing customer problems with smart technology and home appliances providing clear solutions or routing cases to our engineering and repair teams.
• CRM Data Entry: Accurately logging all customer feedback interactions and ticket resolutions into our CRM database to maintain flawless tracking.
• Professional Development: Participating in regular fully paid training sessions to stay updated on new product launches digital software and advanced customer care strategies.

Candidate Profile: Requirements & Qualifications

We value a positive attitude emotional intelligence and strong communication skills above extensive industry experience.

Minimum Requirements

• Language Skills: Native or near-native fluency (C1/C2 level) in written and spoken Dutch alongside a solid professional command (B2 level) of English for internal company communication.
• Location Status: Already living in Lisbon or fully prepared and legally permitted to relocate to Portugal independently.
• Communication Style: Superb verbal and written communication abilities backed by a patient solution-oriented and customer-first approach.
• Computer Literacy: Strong digital skills with the ability to multitask across multiple software systems and quickly master new platforms.

Preferred Assets (Optional)

• Prior experience in call centers customer support retail hospitality or technical helpdesks.
• A genuine interest in consumer electronics smart home ecosystems or modern kitchen appliances.

Compensation Package & Employee Benefits

We offer a highly competitive financial and benefits framework to ensure your economic stability and reward your performance:

• Base Salary: 1400 gross per month paid 14 times per year (including the standard Portuguese summer and Christmas bonus distributions).
• Language Bonus: An extra 150 monthly premium for utilizing your specialized Dutch language skills.
• Performance Bonus: Up to 100 monthly in KPI incentives based on quality and productivity targets.
• Meal Allowance: 7 per active working day (adding roughly 140 to 150 extra net cash per month).
• Immediate Coverage: Comprehensive private health and life insurance policies starting on your very first contract day.
• Career Progression: Transparent paths for rapid internal promotion. We heavily favor our current staff when filling openings for Team Leaders Quality Assurance Analysts and Corporate Trainers.
• Company Culture: A lively multicultural workplace featuring regular team events cultural activities and a highly supportive management team.

How to Apply

If you are ready to advance your career while enjoying life in sunny Lisbon click Apply Now and submit your updated resume in English today!

Employment Type : Full Time
Experience: years
Vacancy: 1