Dutch Speaking Customer Support Representative

This opening is strictly reserved for individuals currently residing inside Portugal who want a completely remote setup. We cannot consider applications from candidates living outside of Portugal nor do we offer relocation support flight compensation moving stipends or temporary company housing.

Position Overview & Corporate Focus

We are building a specialized virtual client-relations team of fluent Dutch Speakers to represent a premier global leader in digital transaction infrastructure.

This role delivers absolute home-office flexibility. Whether you reside in a quiet village in the Azores or a central neighborhood in Lisbon you have full approval to work from any residential address in Portugal. As a Fintech Support Consultant your duties go far beyond everyday customer help; you will act as a key brand representative offering advanced support and consultation within the rapid-fire digital banking sector.

Daily Tasks & Operational Workflow

As a Remote Financial Solutions Representative your day-to-day duties will center on:

• Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls emails and real-time live chat systems.
• Intricate Problem Solving: Analyzing complex sensitive user concerns regarding profile security transaction gateway errors and detailed billing statements.
• Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear authoritative directions.
• Financial Protection: Managing highly sensitive fiscal taskssuch as processing chargebacks correcting invoice errors and identifying fraudulent activitywith strict discretion and accuracy.
• Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments.
• Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules.

Candidate Profile & Experience Requirements

We are looking for self-motivated individuals who can effectively run their own home workspace while maintaining elite performance standards.

Language & Eligibility Criteria

• Dutch: Native or near-native mastery (C1 level minimum) in both written and spoken formats.
• English: Solid command of business proficiency (B2 level minimum) for internal company alignment and training updates.
• Work Rights: Current physical residency in Portugal and valid unrestricted legal authorization to work in the EU.

Professional Competencies & Tech Skills

• Self-Discipline: Exceptional organizational skills and the personal accountability required to thrive in an independent virtual work environment.
• Structured Expression: A logical mindset with the ability to explain complex financial concepts clearly both verbally and in writing.
• Technical Comfort: Deep familiarity with financial technology interfaces client dashboards and modern internet applications.

Telecommuting Package & Benefits

We supply the workspace infrastructure; you provide the expertise. Our comprehensive remote rewards package includes:

• Regional Flexibility: A stable permanent career track operating entirely from any home address within mainland Portugal or its island territories.
• Provided Hardware: A full corporate technology kitincluding a premium laptop and professional headsetshipped straight to your front door before your first day.
• Competitive Income: A dependable fixed monthly base salary enhanced by performance-based monthly cash incentives.
• Immediate Protection: Full private health and life insurance plans active from your very first contract day.
• Career Evolution: Ongoing professional coaching paired with defined advancement paths to step up into management quality assurance or specialized fintech advisory functions.

Submitting Your Application

Ready to launch your remote career in the booming financial technology sector Click Apply Now to submit your current resume in English and start the online screening process!

Employment Type : Full Time
Experience: years
Vacancy: 1